Responding to user inquiries and providing technical support on Salesforce functionality, troubleshooting issues, and assisting with user training.- Creating and managing user accounts, profiles, and permission sets. Granting or revoking access privileges as needed and ensuring data security.- Monitoring data integrity, performing data imports/exports, and managing data cleanup and deduplication processes. Regularly backing up data and conducting audits to maintain data quality.- Configuring and customizing Salesforce objects, fields, workflows, page layouts, and validation rules to align with business processes and user requirements.- Creating and maintaining reports and dashboards to provide actionable insights to stakeholders. Designing and scheduling reports to track key metrics and performance indicators.

Writing SEO Articles based on keywords and also on titlesExpertise in writing content for websites, blogs ,newsletters without any plagarismCopywriting expertize and proofreading pre-sales documentsWell-versed in writing Social Media Marketing Content for Twitter and LinkedInHands-on experience on Wordpress CMSExperience working on Graphics using Canva

Primary Deliverables: 1. Design, develop and maintain User Manuals & Release Notes for SmartBots Platform, Salesforce Service Cloud, AWS Connector (Available on AppExchange) and Field Force Chatbot.2. Design and formulate PowerPoint Presentations for senior management.3. Document new releases of Service-Cloud application, Chatbot including operational workflows and Customer-facing Knowledge Base.4. Build Enterprise Chatbot Conversations for various domains - HR, Sales, Business Intelligence, Fieldforce, Doctor Appointment using AWS Lex. 5. Collaborate with Marketing, Pre-Sales & Sales Operations teams to strengthen content for Sales Proposals and Contract deliverables.6. Design and Develop Marketing Collaterals - Brochures, Business Cards, Newsletters, Case studies using Canva.7. Capture and edit screenshots using standard graphics applications.8. Create drawings, sketches, diagrams, and utilized information mapping to illustrate material and increase end-user understanding material.9. Follow standards in Document Management / Folder Management in Wordpress, Confluence and Document 360 tools.10. Perform Use-case Testing when required for the project.11. An active member in the ISO Steering Committee.

Primary Deliverables: 1. Design, develop and maintain User Manuals & Release Notes for SmartBots Platform, Salesforce Service Cloud, AWS Connector (Available on AppExchange) and Field Force Chatbot.2. Design and formulate PowerPoint Presentations for senior management.3. Document new releases of Service-Cloud application, Chatbot including operational workflows and Customer-facing Knowledge Base.4. Build Enterprise Chatbot Conversations for various domains - HR, Sales, Business Intelligence, Fieldforce, Doctor Appointment using AWS Lex. 5. Collaborate with Marketing, Pre-Sales & Sales Operations teams to strengthen content for Sales Proposals and Contract deliverables.6. Design and Develop Marketing Collaterals - Brochures, Business Cards, Newsletters, Case studies using Canva.7. Capture and edit screenshots using standard graphics applications.8. Create drawings, sketches, diagrams, and utilized information mapping to illustrate material and increase end-user understanding material.9. Follow standards in Document Management / Folder Management in Wordpress, Confluence and Document 360 tools.10. Perform Use-case Testing when required for the project.11. An active member in the ISO Steering Committee.

1. Support team and work on digital analytics. Make suggestions for areas of improvement2. Created keyword mapping using SEMRush.3. Scheduled and Executed regular social media postings using Hootsuite4. Developed creatives for new email campaigns

1. Performed thorough research on the organization to understand the needs and identify potential decision makers of the organization using LinkedIn, Bloomberg, InsideView.2. Prepared presentations and pre-sales analysis for supporting sales and marketing teams.3. Secured new business opportunities through cold-calling.4. Scheduled meetings with senior management to understand customer interests and objectives.