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Sneha Kothari Email & Phone Number
Founder and Building out
at
Stealth Startup
1 work email found
@craftsvilla.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Founder and Building out
Location
Mumbai, Maharashtra, India
Company size
Who is Sneha Kothari? Overview
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Quick answer
Sneha Kothari is listed as Founder and Building out at Stealth Startup, a company with 70 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at craftsvilla.com and a matched LinkedIn profile for Sneha Kothari.
Sneha Kothari previously worked as India Market Lead - Customer Experience and Business Operations at Whatsapp and Consumer Insights and Business Operations Manager at Aditya Birla Management Corporation Pvt Ltd. Sneha Kothari holds Business Analytics : Decision Making Using Data from University Of Cambridge Executive Education.
Company email context
Email format at Stealth Startup
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{first}.{last}@craftsvilla.com
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Profile bio
About Sneha Kothari
From setting up an entire customer experience program to managing customer sentiment and improving metrics such as NPS, CSAT and RR, I've handled everything else that falls in between. I have also extensively carried out deep dives and analyses and collaborated with stakeholders to provide solutions to customers' problems. With an experience of 8.5 years, I have worked for "dream" organizations, startups and have also embarked on an entrepreneurial journey. In a nutshell, my career is all about CX management, data analyses and insights, process improvement, operations and vendor management.
Listed skills include Project Management, Analytics, Analytical Skills, Fraud Detection, and 27 others.
Current workplace
Sneha Kothari's current company
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Stealth Startup
8 roles
Sneha Kothari work experience
A career timeline built from the work history available for this profile.
India Market Lead - Customer Experience And Business Operations
Current
Jan 2021 - Present
Consumer Insights And Business Operations Manager
> Ran an NPS (Net Promoter Score) program called ‘Mission Happiness’ for users of UltraTech Cement Ltd, West zone. The program objective was to drive the ideation and execution of a customer centric approach to solving key problems. I worked with four different types of customers (dealers, retailers, contractors, etc) that portrayed different behaviors.
Aug 2019 - Dec 2020
Founder/Proprietor
Skydance Hospitality | The Chimney Cone Project
(Sold business to an F&B brand)> Launched a venture in the F&B sector - a European café that serves traditional street food fromPrague and Budapest, called chimney cones.> Spent several months in R&D:○ Liaised with local Czech citizens to understand the authentic recipe and preparation.○ Defined S.M.A.R.T goals for every step in the project until.
Apr 2017 - May 2019
Customer Experience Manager
> Successfully setup an end-to-end customer experience program from scratch. > Mapped customer journeys and identified moments of truth (MoTs) / areas of improvement. > Identified effective feedback sources and the optimal time to collect unbiased feedback, therebyimproving response rate by 7%.> Organized and analyzed NPS (Net Promoter Score) and CSAT.
May 2016 - Mar 2017
Consumer Operations Strategist
> Classified and analyzed top user issues and worked extensively to find solutions throughcollaboration, process overhaul and tool / policy changes.> Launched end-to-end 24/7 voice support operations for ~100 agents in (a) Mountain View, California (USA) and (b) Manila, Philippines. Worked with overseas Google teams to launch ‘non-English’ support in (c).
Nov 2014 - Apr 2015
Consumer Operations Specialist
> Outsourced an internal process that included hiring, training, Failure Mode and Effects Analysis (FMEA), workflow management, policy frameworks and quality tests.> With the help of insights, increased automated recovery system rate (efficiency) by 10%.> Improved CSAT and FTR by 12% and 9% respectively over a period of 10 months.> Designed and executed a.
Jan 2012 - Oct 2014
Consumer Operations Associate
> Investigated and reinstated Gmail accounts for customers with compromised security.> Collaborated with Google Wallet, Engineering and Legal teams to successfully implement a new ‘credit card verification’ process that resulted in 150% increase in the investigation success rate with 100% accuracy and a saving of 6 full time employees. > Identified.
Jun 2010 - Dec 2011
3 education records
Sneha Kothari education
Business Analytics : Decision Making Using Data
Bachelor Of Commerce (B.Com.), Computers And Finance
Level 1 Chartered Financial Analyst
Cfa Institute
FAQ
Frequently asked questions about Sneha Kothari
Quick answers generated from the profile data available on this page.
What company does Sneha Kothari work for?
Sneha Kothari works for Stealth Startup.
What is Sneha Kothari's role at Stealth Startup?
Sneha Kothari is listed as Founder and Building out at Stealth Startup.
What is Sneha Kothari's email address?
AeroLeads has found 1 work email signal at @craftsvilla.com for Sneha Kothari at Stealth Startup.
Where is Sneha Kothari based?
Sneha Kothari is based in Mumbai, Maharashtra, India while working with Stealth Startup.
What companies has Sneha Kothari worked for?
Sneha Kothari has worked for Stealth Startup, Whatsapp, Aditya Birla Management Corporation Pvt Ltd, Skydance Hospitality | The Chimney Cone Project, and Craftsvilla.
How can I contact Sneha Kothari?
You can use AeroLeads to view verified contact signals for Sneha Kothari at Stealth Startup, including work email, phone, and LinkedIn data when available.
What schools did Sneha Kothari attend?
Sneha Kothari holds Business Analytics : Decision Making Using Data from University Of Cambridge Executive Education.
What skills is Sneha Kothari known for?
Sneha Kothari is listed with skills including Project Management, Analytics, Analytical Skills, Fraud Detection, Advertising, Account Management, Online Advertising, and Time Management.
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