Sneha Kumar Email & Phone Number

London, England, United Kingdom

• Successfully managed inbound and outbound sales, showcasing an ability to oversee diverse product portfolios• Gained proficiency in using systems such as Django Admin, Salesforce, and Hubspot, highlighting a quick adaptability to new platforms • Establishing a strong pipeline • Overachieving sales targets and KPI's within defined periods • Developing an understanding of the clients Anti Money Laundering policy and related procedures • Gathering and analysing KYC documents and guiding contractors through a end to end KYC and client onboarding processes • Sourcing of data from approved public sources (e.g. Companies House) using the methods outlined in policies and procedures • Evaluating potential opportunities and risks within my assigned territory and propose how Plentific can be a solution to the business• Demonstrated responsibility for end-to-end client onboarding processes, ensuring efficient and streamlined operations• Collaborated cross-functionally with account management, showcasing teamwork and communication skills

• Calling and managing customer cases to ensure they are updated with ongoing, planned or completed works completed by Thames Water and sub-contractors.• Providing accurate and reliable information to customers with queries about ongoing or completed jobs or general questions about company policies and procedures.• Collating data from available reports to push performance throughout the region and delivering stats to regional planning manager.• Liaise with other departments and contractor companies when dealing with customer’s journeys to ensure the best and most efficient outcome.• Organise day to day duties to ensure the correct work is completed within its time frame and to a high standard.• Work alongside a team to hit overall and personal targets following the company’s values and processes.• Adapt to unplanned situations quickly and have the knowledge to know how to overcome difficult situations.

Denham

• Coordinated and managed orders for high end clients achieving 100% order fill rate. • Pro-actively supported company targets and contribute to the overall team and individual objectives• Ensure all orders received are managed correctly and processed within the agreed timescale• Collaborate with the merchandising team to ensure efficient management of orders, to ensure delivery schedules are met and any delays to be informed to customer.• Resolve invoice queries in collaboration with credit control

Slough, United Kingdom

• Responsible for developing ideal solutions for the Thames Water customers and overseeing the execution process from start to end.• Investigating, assessing, prioritizing and dispatching work for over 2000 homes across UK and Ireland. • Liaising with customers, field engineers and sub-contractors to facilitate a rapid and correct job completion.• Building an effective and professional relationship with internal colleagues and customers. . • Saving costs for each job by planning jobs for the engineers in a particular region.• Proactively keeping customers and the field in the loop with status of work, potential delays, additional work required and changes that could possibly happen. • Keeping risks low by keeping up to date with safety regime. Making sure all employees working in branch are kept up to date with training and machines are checked on time and any faults are reported whilst any machines with major defects are taken off.

Slough, United Kingdom

• Welcoming each customer into the store with a polite and professional approach to ensure they are aware of the help available if needed.• Exceeding the stores and personal KPI’s.• Carried out risk assessment in store every 2 months and an assessment for the machinery in store every day. • Focus on my selling techniques to ensure customers leave satisfied with their purchase on the correct frames and lenses.• Understanding each individual customer needs and adapting to each situation helping them with the best customer service given.• Kept up to date on the knowledge of products and offers/promotions in store and knowing which to recommend to customers for them to benefit the most with.• Worked to the NHS and Vision Express guidelines to give good, clear advice to every customer walking in and out of the store.• Carried out a ‘Pre-Test’ on patients before they are taken through to the optometrist and explained each stage thoroughly, so the patient knows how each test is benefiting them.• Merchandising and cleaning the store on a weekly basis, opening and closing the store securely.• Processed payment for accessories, glasses and contact lenses for customer.• Improved customer service by creating a excel report to accurately estimate the number of dispenses expected over the weekend in order to ensure there is enough staff to attend to all our patient’s needs. • Cashing the tills up at the end of every shift ensuring that the money is dealt with detail and not missing anything important