Sneha Kumar Email & Phone Number

London, England, United Kingdom

• Successfully managed inbound and outbound sales, showcasing an ability to oversee diverse product portfolios
• Gained proficiency in using systems such as Django Admin, Salesforce, and Hubspot, highlighting a quick adaptability to new platforms
• Establishing a strong pipeline
• Overachieving sales targets and KPI's within defined periods
• Developing an understanding of the clients Anti Money Laundering policy and related procedures
• Gathering and analysing KYC documents and guiding contractors through a end to end KYC and client onboarding processes

• Calling and managing customer cases to ensure they are updated with ongoing, planned or completed works completed by Thames Water and sub-contractors.
• Providing accurate and reliable information to customers with queries about ongoing or completed jobs or general questions about company policies and procedures.
• Collating data from available reports to push performance throughout the region and delivering stats to regional planning manager.
• Liaise with other departments and contractor companies when dealing with customer’s journeys to ensure the best and most efficient outcome.
• Organise day to day duties to ensure the correct work is completed within its time frame and to a high standard.
• Work alongside a team to hit overall and personal targets following the company’s values and processes.

Denham

• Coordinated and managed orders for high end clients achieving 100% order fill rate.
• Pro-actively supported company targets and contribute to the overall team and individual objectives
• Ensure all orders received are managed correctly and processed within the agreed timescale
• Collaborate with the merchandising team to ensure efficient management of orders, to ensure delivery schedules are met and any delays to be informed to customer.
• Resolve invoice queries in collaboration with credit control

Slough, United Kingdom

• Responsible for developing ideal solutions for the Thames Water customers and overseeing the execution process from start to end.
• Investigating, assessing, prioritizing and dispatching work for over 2000 homes across UK and Ireland.
• Liaising with customers, field engineers and sub-contractors to facilitate a rapid and correct job completion.
• Building an effective and professional relationship with internal colleagues and customers..
• Saving costs for each job by planning jobs for the engineers in a particular region.
• Proactively keeping customers and the field in the loop with status of work, potential delays, additional work required and changes that could possibly happen.

Slough, United Kingdom

• Welcoming each customer into the store with a polite and professional approach to ensure they are aware of the help available if needed.
• Exceeding the stores and personal KPI’s.
• Carried out risk assessment in store every 2 months and an assessment for the machinery in store every day.
• Focus on my selling techniques to ensure customers leave satisfied with their purchase on the correct frames and lenses.
• Understanding each individual customer needs and adapting to each situation helping them with the best customer service given.
• Kept up to date on the knowledge of products and offers/promotions in store and knowing which to recommend to customers for them to benefit the most with.