Project Manager
Current•Lead the delivery of Fibre migration connect requests for key clients of our RSP customers, managing customer projects with a strong focus on implementation and exceeding customer expectations while adhering to project management methodologies and processes.•Facilitate communication and coordination between various internal departments and customers to ensure alignment with the company's overall goals and business objectives.•Collaborate with customers to develop project plans, including scope, release schedules, milestones, and deliverables, ensuring successful outcomes.•Oversee effective project implementation and delivery to ensure customer satisfaction.•Manage the full project lifecycle, from initiation to closure, to meet business needs.•Track and monitor project execution to ensure customer requirements are met.•Develop and implement process improvements to meet customer needs.•Enhance customer relationships by providing timely and accurate responses to inquiries.•Validate project plans and schedules, incorporating customer-requested changes.•Coordinate calls, meetings, and communications between customers and the project team throughout the implementation phase.•Regularly update customers and management on project status, schedules, and key issues.•Negotiate project activities with customers when necessary.•Inform management about customer needs and business opportunities.•Optimize resource planning and utilization within the project and customer care.•Escalate and resolve performance issues with resource owners.•Identify and recommend ways to achieve cost and time reductions through project synergies.•Closely manage the transition between the Build phase and the Provisioning phase for all migration Orders.RecognitionsCommended by 2Degrees for proactive support, exceptional customer service, and effective collaboration with Chorus and suppliers, consistently exceeding project management expectations.
