As the proud owner of Elite Digital Marketing Services & Solutions, I am passionate about helping businesses of all sizes achieve their digital marketing goals. My journey in the digital marketing landscape began with a vision to empower brands with innovative strategies that drive growth, enhance online presence, and generate measurable results.We specialize in a comprehensive range of digital marketing services tailored to meet the unique needs of each client. From Pay-Per-Click (PPC)… Show more As the proud owner of Elite Digital Marketing Services & Solutions, I am passionate about helping businesses of all sizes achieve their digital marketing goals. My journey in the digital marketing landscape began with a vision to empower brands with innovative strategies that drive growth, enhance online presence, and generate measurable results.We specialize in a comprehensive range of digital marketing services tailored to meet the unique needs of each client. From Pay-Per-Click (PPC) advertising to Search Engine Optimization (SEO), Social Media Marketing (SMM), Content Marketing, Email Marketing, and Web Design & Development, we provide end-to-end solutions that ensure our clients' success.Our mission is simple yet powerful: to empower businesses to grow and succeed online through innovative and effective digital marketing strategies. We are also a digital marketing agency for startups, focusing on providing the essential tools and strategies that new businesses need to establish a strong online presence and thrive in a competitive market. Our commitment to helping startups achieve new heights of success is at the core of what we do.What sets us apart is our personalized approach. We understand that every business is unique, and so are its challenges and goals. That's why we develop customized strategies that align with our clients' objectives. Our team of experts is dedicated to delivering exceptional results. We pride ourselves on our ability to adapt to the ever-changing digital landscape, staying ahead of industry trends, and continuously refining our strategies to meet the evolving needs of our clients.My role as the owner allows me to closely collaborate with clients, understand their vision, and translate it into actionable digital marketing plans. I am committed to providing ongoing support and transparent communication, ensuring our clients feel valued & confident in their partnership with us.Let's connect & explore how we can work together! Show less

• Demonstrated exceptional customer service by taking ownership of customer issues and ensuringtheir successful resolution.• Successfully managed order statuses, resolved delivery challenges through effective internalcoordination, achieving a 96% on-time delivery rate.• Assumed responsibility for handling complaints and escalations, consistently meeting deadlines forresolution.• Proactively addressed negative feedback from customers, swiftly resolving issues and… Show more • Demonstrated exceptional customer service by taking ownership of customer issues and ensuringtheir successful resolution.• Successfully managed order statuses, resolved delivery challenges through effective internalcoordination, achieving a 96% on-time delivery rate.• Assumed responsibility for handling complaints and escalations, consistently meeting deadlines forresolution.• Proactively addressed negative feedback from customers, swiftly resolving issues and convertingthem into positive feedback.• Developed, implemented, and optimized SOPs and processes to align with business requirements andenhance operational efficiency.• Played a pivotal role in training and mentoring team members, both new and existing, fostering skilldevelopment and growth.• Upheld and enforced high standards of quality and customer service, resolving issues and proposinginnovative solutions.• Cultivated and nurtured strong relationships with both existing and new customers, significantlycontributing to customer retention and fostering growth.• Spearheaded and managed CSAT survey initiatives, driving customer satisfaction to an impressive98%.• Led and managed NPS survey efforts, resulting in a noteworthy increase to an NPS score of 72%,reflecting improved overall customer sentiment. Show less

• Successfully managed Rockwell India's largest customer account, achieving a remarkable record ofzero escalations or complaints.• Led the transition of processes, resulting in the delivery of the highest level of service quality to bothinternal and external customers within established timelines.• Took ownership of the customer experience, ensuring swift issue resolution, effortless interactions,and improved customer connections.• Effectively addressed various pre-sales… Show more • Successfully managed Rockwell India's largest customer account, achieving a remarkable record ofzero escalations or complaints.• Led the transition of processes, resulting in the delivery of the highest level of service quality to bothinternal and external customers within established timelines.• Took ownership of the customer experience, ensuring swift issue resolution, effortless interactions,and improved customer connections.• Effectively addressed various pre-sales and order-tracking issues, enhancing overall customersatisfaction.• Demonstrated effective decision-making skills, making informed business choices and authorizingexceptions within the prescribed delegation of authority.• Held accountability for pre-sales support activities, contributing to improved sales processes.• Played a pivotal role as a key member during the successful implementation of SAP CRM in India,enhancing customer relationship management capabilities.• Produced and distributed monthly KPI reports and comprehensive business analysis reports to allBusiness Unit heads, providing valuable insights for strategic decision-making. Show less

• Tracked, reviewed, approved, and issued invoices.• Coordinated for vendor payments and built and maintained quality relationships with external vendors.• Resolved vendor/ Finance queries related to signoffs/ payments/ invoices.• Met audit requirements and resolved auditor’s queries.• Coordinated internally and with vendors to get the paperwork done for customs and transportdepartment.• Trained and mentored team members to achieve SLA >85%.• Reviewed:•… Show more • Tracked, reviewed, approved, and issued invoices.• Coordinated for vendor payments and built and maintained quality relationships with external vendors.• Resolved vendor/ Finance queries related to signoffs/ payments/ invoices.• Met audit requirements and resolved auditor’s queries.• Coordinated internally and with vendors to get the paperwork done for customs and transportdepartment.• Trained and mentored team members to achieve SLA >85%.• Reviewed:• Financials to match the provision input received from Circle Finance.• Agreements/Addendums/PO of vendors to check validity, rates, payment terms & conditions.• Steered end-to-end follow-up for vendors payments including Capex & Opex /Service Franchise/Transporter/ Rent / Consultancy/ Office.• Maintenance/ Foreign and Custom Duty Payments.• Reviewed relevant information to handle product/service inquiries & performed vendor verification. Show less

• Successfully led and managed a 23-member team, fostered their professional growth and identifiedand developed potential future leaders.• Produced detailed daily, weekly, and monthly reports on team performance, contributing to data-drivendecision-making.• Strategically allocated daily workloads within the team, aligned tasks with SLA requirements and clienttargets.• Exhibited strong leadership by driving and motivating the team, resulting in a notable 20% increase… Show more • Successfully led and managed a 23-member team, fostered their professional growth and identifiedand developed potential future leaders.• Produced detailed daily, weekly, and monthly reports on team performance, contributing to data-drivendecision-making.• Strategically allocated daily workloads within the team, aligned tasks with SLA requirements and clienttargets.• Exhibited strong leadership by driving and motivating the team, resulting in a notable 20% increase inoverall productivity. Show less