Order to Cash and Procure to Pay, Customer Service with skills in People Management, Process Transition & Stabilization. Multi-domain management, holding US B2 Visa.

A result-oriented professional with 15+ years of experience in Customer Service & Order to Cash with skills in People Management, Process Transition & Stabilization, successfully completed two Onshore KT holding US B2 Visa• Proficient in managing & leading teams, coaching and encouraging for running successful process operations & experience in developing the procedure for business excellence• Maintained relationships with clients to achieve quality product and service norms by resolving their service-related critical issues• Successfully managed the overall functioning of the process, identified improvement areas, and implemented adequate measures to maximize the customer satisfaction level• Implemented cost-saving measures to achieve substantial reduction in terms of production & manpower utilization• Worked closely with the Head of the Departments & transformed their vision into reality• Possess excellent interpersonal, communication & organizational skills with capabilities in team management, team motivation, customer relationship management & effective crisis management• Handled project planning, project setup, process transition, operations, resolving issues, training, Client presentation, TCS Internal audit, Client audit requirements and people management.Experience across multiple BPO domains that include Manufacturing, Airline, Retail Service Accounting, and Hi-Tech.

Customer Service AP, Accounts Payable, Disbursement