Sneha Rahul Email & Phone Number

Toronto, Ontario, Canada

• Facilitated Scrum events, including Daily Stand-ups, Sprint Planning, Sprint Review, and Sprint Retrospectives, fostering communication and transparency within the team.
• Coached and mentored team members in Agile methodologies and best practices, resulting inimproved collaboration and a 20% increase in team velocity.
• Collaborated with Product Owners to prioritize and refine the product backlog, ensuring clear and well-defined user stories for efficient development.
• Identified and resolved impediments and roadblocks, promoting a proactive approach to problem- solving and ensuring uninterrupted progress towards Sprint goals.
• Introduced and customized Agile practices to fit the team's unique needs, enhancing adaptabilityand responsiveness to changing project requirements.
• Implemented metrics and reporting mechanisms to track team performance, facilitating data- driven decision-making and continuous process improvement.

India

• Organizing and facilitating sprint planning, daily stand-up, sprint reviews, retrospectives, productbacklog refinement and ensuring there's full team engagement.
• Coaching product owner; helping them understand their role and how to create a cohesive productvision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding
• Facilitating discussions and conflict resolution while empowering team to self-organize.
• Providing all support to the team using a servant leadership style to lead by example.
• Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.
• Promoting an empowering and self-organizing team by shielding the team to establish a trustingand safe environment for raising problems, defining solutions, and committing to milestone.

India

• The primary responsibility is to deploy systems to end users who are working remotely in theorganization
• Creating tickets and tasks on SERVICE NOW based on the customer requests and assigning them tothe correct department and technician. Trained newly hired funders and led process update callswith rest of the funders
• Printing shipping waybills of FedEx to send equipment to users working in remote office andlocations
• Printing return waybills for users to ship back the equipment in case of termination or leave ofabsence.
• Communicating with users through outlook and Microsoft teams and Slack.
• Updating and installing drivers on the new laptops manually.