Sneha Rahul Email & Phone Number

Toronto, Ontario, Canada

• Facilitated Scrum events, including Daily Stand-ups, Sprint Planning, Sprint Review, and Sprint Retrospectives, fostering communication and transparency within the team.• Coached and mentored team members in Agile methodologies and best practices, resulting inimproved collaboration and a 20% increase in team velocity.• Collaborated with Product Owners to prioritize and refine the product backlog, ensuring clear and well-defined user stories for efficient development.• Identified and resolved impediments and roadblocks, promoting a proactive approach to problem- solving and ensuring uninterrupted progress towards Sprint goals.• Introduced and customized Agile practices to fit the team's unique needs, enhancing adaptabilityand responsiveness to changing project requirements.• Implemented metrics and reporting mechanisms to track team performance, facilitating data- driven decision-making and continuous process improvement.• Worked with stakeholders to develop best practices, policies, and process that support projectgoals.• Prepared and monitored risk/ issues for project including managing the strategy and roadmap.• Prepared cost benefit analysis for project and Lead the team in using Agile and scrum practices.• Resolve conflicts and issues that occur and removing impediments that may hinder the scrum team.• Help the scrum team achieve higher levels of scrum maturity and increasing productivity.• Track and report metrics and build strong relationships with stakeholders and product owners.• Created plans, status report, defining resource requirements, timelines, and other related tasks.• Building and sustaining the day-to-day relationships and communications.• Project briefings with stakeholders at various levels of the organization.• Tracked project milestones and reporting on an overall integrated delivery plan.• Prepared weekly status updates for project executive team and maintained RAID log.

India

• Organizing and facilitating sprint planning, daily stand-up, sprint reviews, retrospectives, productbacklog refinement and ensuring there's full team engagement.• Coaching product owner; helping them understand their role and how to create a cohesive productvision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding• Facilitating discussions and conflict resolution while empowering team to self-organize.• Providing all support to the team using a servant leadership style to lead by example.• Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.• Promoting an empowering and self-organizing team by shielding the team to establish a trustingand safe environment for raising problems, defining solutions, and committing to milestone.• Guiding scrum teams in establishing normalized estimating.• Utilizing JIRA to track and effectively communicate team velocity, burn down charts andsprint/release progress to the team.• Mitigated impediments during the sprint in terms of issues and risks.• Track, monitor, report and communicate, design, development and testing activities on behalf ofentire team.• Build the presentation for stakeholders.• Produced and managed project plans for major IT implementations through agile project method.• Liaison with the business (Data and Reporting), the reporting team and the technology team forvarious reporting requirements for Data Quality.• Provide direction and coaching to the team to encourage adoption of good agile practices.• Successfully helping Scrum team transition from waterfall into scrum framework. Responsible forensuring that project business and IT requirements are captured and documenting and facilitatingsprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement andensuring there's full team engagement.

India

• The primary responsibility is to deploy systems to end users who are working remotely in theorganization • Creating tickets and tasks on SERVICE NOW based on the customer requests and assigning them tothe correct department and technician. Trained newly hired funders and led process update callswith rest of the funders• Printing shipping waybills of FedEx to send equipment to users working in remote office andlocations • Printing return waybills for users to ship back the equipment in case of termination or leave ofabsence.• Communicating with users through outlook and Microsoft teams and Slack.• Updating and installing drivers on the new laptops manually. • Request users to make appointments using IT café tool and send Teams invite for each scheduledmeeting to setup new device• Working on master excel file to update and track status of each stage of the process. It includesTicket number, Username, User ID, Old asset tag, new asset tag, Model number and name, and allstages stating the completeness.• Provided first and second level of support for upgrade to windows 11• Performed hardware upgrades• Created, resolved, escalated, and documented tickets through ServiceNow. • Provided support for Office 365 and G-Suite.