Sneha Deb Barman Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Providing 1st and 2nd level IT support to TLC employees, covering calls, emails, and service desk requests for technical assistance.- Diagnosing and troubleshooting technical issues across computer systems, networks, A/V, telephony, and office equipment.- Managing IT systems and software, including Windows/Mac Laptops/Desktops, Office365, Active Directory, Exchange, and Windows Server, ensuring regular updates.- Responding promptly to IT Service Desk requests via ServiceNow for over 200 end users through various channels.- Proactively identifying and resolving issues within SLA parameters across systems, software, hardware, and infrastructure.- Managing Active Directory for user/computer management and making configuration changes in SCCM.- Performing Preventative Maintenance activities such as updates and hardware checks.- Conducting imaging/re-imaging of laptops/desktops and installing necessary hardware/software packages.- Offering technical support for projects, hardware/software problems, and solution deployments.- Handling equipment replacements and maintaining the company's IT hardware asset register.- Identifying and escalating problems to ensure timely resolution and service standards maintenance.- Managing the transition to TLC's Standard Operating Environment, including hardware upgrades, data migration, and software deployment.- Providing ongoing support and maintenance for stability post-migration.

Melbourne, Victoria, Australia

- Provided technical support to end-users via phone, email, and in-person interactions.- Specialized in troubleshooting and resolving hardware and software issues concerning desktops, laptops, printers, and mobile devices.- Conducted manual testing of software applications (ASAP Dataforce) for web and mobile versions.- Collaborated with development teams to identify and resolve defects and issues, contributing to the successful delivery of high-quality software products.

Melbourne, Victoria, Australia

- Offered technical support to both employees and vendors, addressing hardware and software issues.- Installed and configured new software applications and systems as needed.- Utilized the ServiceNow ticketing system to create and manage help desk tickets efficiently.- Provided remote support via Remote Desktop Services to facilitate quick issue resolution.- Educated end-users on basic troubleshooting techniques and best practices for software usage, enhancing overall system proficiency.

Mumbai, Maharashtra, India

- Offered tailored technical assistance to teachers and school personnel, with expertise in resolving hardware and software issues across various devices such as desktops, laptops, printers, and projectors.- Demonstrated proficiency in educating end-users on essential troubleshooting methods and advising on optimal software and hardware utilization practices.- Managed responsibilities encompassing providing technical support, troubleshooting, and imparting knowledge on hardware and software usage to enhance operational efficiency within the school environment.

Mumbai, Maharashtra, India

I handled licenses for six work types related to corporate pension and trained new recruits in those areas. Additionally, I prepared and conducted corporate presentations as well as generated day-end reports.

Thane, Maharashtra, India

During my tenure in the Loans and Investments department, I leveraged my communication skills and expertise in the financial sector to assist customers with their inquiries and concerns.

Navi Mumbai, Maharashtra, India

I worked in the customer service role and was responsible for handling both inbound and outbound customer care calls.

Education record

Professional Software Certification, Information Technology