- Work with startups and scaleups in the fields of technology, consumer health, FMCG & social enterprise.- Understand customer behaviour & requirements, and develop detailed insights - through surveys, user interviews, usability testing, market research, gathering insights and analyses.- Develop instructional content for product onboarding guides & privacy policies, and help companies develop their brand and UX/UI content on their websites and apps.

- Dual role of UX Researcher and Technical/UX writer for the largest disability service provider in Queensland.- Responsible for setting up the UXR function: created a comprehensive Codesign framework, built surveys, conducted user interviews, card sorting sessions, and advocated the benefits of UX research to other internal stakeholders.- Used quantitative and qualitative research methods to understand how service workers interacted with CPL technology - to improve workers’ experience, privacy concerns, internal communications, and drive better engagement. - Worked closely with developers and product owners on CPL’s form digitisation project for the Clinical Governance Unit, running codesign sessions with end users to define requirements, conducting usability testing on prototypes, and documenting synthesised findings. - Developed wireframes and low-fi form prototypes on Miro, Figma and Balsamiq. - Led the technical documentation audit for CPL’s IT teams (inc. Information & Cyber Security, Infrastructure, Policy & Risk Assessment), developed the Style Guide and Best Practices, and redesigned the information architecture of the IT documentation on Confluence. - Developed self-serve IT solutions for CPL corporate employees and staff - to help reduce the number of IT calls/tickets.

- Part of the Product Development team for 'mattero' - a practice management software for legal professionals. - Managed the mattero knowledge base, writing and editing about product releases, product policy, terms & conditions etc.- Conducted product testing and worked closely with developers and SMEs to create technically accurate and UX-informed content that accounted for various use cases.- Worked cross-functionally with the Marketing team to develop content for blogs, newsletters and other marketing materials.

- Researched and wrote content for phobias, exposure therapy and childhood behaviours for a pre-launch parenting and mental health start-up.- Played a key role in content production, publication and maintenance for all Gritlife digital platforms - including the website, the native app and social media. - Coordinated between editorial, design and marketing teams to support and run user testing in Australia and the US.

- Led strategy development for all digital platforms for prominent multicultural media house.- Edited, published and managed all digital content - for website, newsletters and EDMs. - Wrote content about books, academics, lifestyle and politics.- Edited and published monthly content for print newspapers in Sydney, Melbourne, Adelaide and Perth.

- Streamlined the content strategy and calendar for notable women-centered website and publishing house. - Helped double the site’s readership in 3 months.- Oversaw the daily publishing on the website; managed the editorial pipeline, content calendar and EDM.- Coordinated with key stakeholders, external partners and writers.- Wrote about technology, gender and lifestyle, and covered events and product launches for Women Love Tech.- Nominated for the 2019 Samsung IT Journalism Awards (The Lizzies) in the ‘Best Tech Reviewer’ category.

Contributing writer for topics that cover -- Pop culture- Gender and society- Feminism and fashion- TV shows, movies, food and music in a socio-cultural context- Travel Some of the topics I've written on include - feminism and sexuality, Japanese anime and its impact on western culture, the role of music in movies and TV shows, comic book adaptations, and traveling to Mars! My articles can be found here: http://www.firstpost.com/author/sneha-khale

- Led the content strategy and project management for LinkedIn's key venture bet products across Asia-Pacific and Europe. - Developed instructional and technical/UX content for LinkedIn's Help Center, T&Cs and policy updates for LinkedIn’s legal teams along with standardised text for LinkedIn's customer service representatives to aid in their interactions with users and customers. I specifically focused on creating content for machine learning and translation, as well as the chat function. - Conducted product testing and analysed Help Center data. - Worked cross-functionally with product, legal, engineering and marketing teams, flexibly working with colleagues in different time zones to adapt to rapidly developing products in fast-growing markets.

- Headed Mygola’s CRM and drove in-depth qualitative analyses and user research to help improve the site and product - via extensive user interviews, email feedback, and Google Analytics.

- Wrote travel content at the VC-backed startup.

- Co-ordinated a national consultation on Criminal Justice Reforms in India, co-authored and edited a comprehensive report and policy recommendations about potential criminal justice reforms.- Wrote content for 'Prayas', an NGO in Mumbai working in the field of prisoner rehabilitation.

My primary role was researching and writing about a host of topics, ranging from Organizational Psychology, HR & Management to Sustainable Living and Political Science.