Operations Team Lead
Current- Supervising a team of 15+ members.
- Actively practice and support company operating policies and procedures.
- Mentoring and guiding the team members ensuring all are trained in process knowledge and capable of performing the assigned duties.
- Developed and implemented plans to prevent areas of inefficiency.
- Providing additional training to members of my team.
- Mentoring lower performing team members to raise expected company metrics.
Mar 2019 - Present
