• Assist customers by answering their queries about data integration and provide them with the necessary support resources• Ensure prompt response to customers in accordance with the Organization’s SLA• Handle multiple customers simultaneously and provide regular communication to them• Manage leads and demo the solution to prospective customers and identify opportunities with the existing customers• Develop knowledge base and become an expert on subject matter to help the customers including answers to frequently asked questions• Analyze customer’s business process and suggest them with the most suitable service based solution • Gather information from market places(Europe, UK & US) and identify common business process in order to build “must have” integration use cases for product development• Good understanding of the supported integrations between E-commerce, CRM and Accounting tools including usage of the applications such as Zoho CRM/Books, Shopify, Woocommerce, Exact Online, Quickbooks online, E-conomic, Salesforce, Teamleader CRM among many others• Provide enhancements and feature requests to product development team from time to time• Assist with product development by giving feedback on customer journey and user testing• Maintain and effective use of CRM and other tools for lead, opportunity and project management• Prepare proposals, set up subscriptions and manage invoices

• Service Request process set up• Query analysis and queuing of service requests• Service request resolution and closure• Creating SOW & Contracts for Support projects• Pre Sales calls for Support contracts and managed products • Handling negotiation calls for support projects• Team Management• Resource planning and allocation of projects• End user training

• Leading & managing the team to achieve the sales• Creating marketing strategy for increasing sales• Meeting prospects and generating leads for new business development• Client servicing and management• Principal management• Timely payment collections

• Leading & managing the team to achieve the sales• Creating marketing strategy for increasing sales• Meeting prospects and generating leads for new business development• Client servicing and management• Daily reporting via CRM ()• Using CRM to drive sales effectively• Principal management• Timely payment collections

• Creating Collaterals(Coordinating with respective agencies for Brochure, Web designing etc)• Marketing strategy• Market research & Analysis• Coordinate with various consultants• Creative inputs on design• Sales Strategy

• Attending the Sales Call for the new Projects. • Coordinating with Major Builders, PMC’s, IPC’s & Corporate (MNCs) for prospecting.• Presenting & explaining the services provided by JJA to prospective Clients. • Preparing Offers, with Presentations to Clients. • Coordinating with Project Team and Architects and designers for Smooth & Proper work progress.

• Attending the Sales Call for the new Projects. • Coordinating with Major Architects, Designers & Corporate (MNCs) in Designing Modular Furniture.• Handling Export orders.• Presenting, Explaining & Demonstrating with Mockups of BP Ergo Ltd Products to various Prospective Clients. • Preparing Offers, with Presentations to Clients. • Coordinating with factory for Production. • Coordinating with Project Team and Architects for Smooth & Proper Installation and hand over of the site.

• Servicing client calls.• Banking operations for a UK bank.

• Worked in all the sections of kitchen i.e., Pasta, bakery & confectionery, Grill, Butchery, pantry, Veg prep.• A month long training in F&B service.