With over Eight years of experience in IT Service Management(ITSM) and ITIL, I am a passionate and proficient ITSM Consultant and an ITSM Global Change Manager at Infosys. I have extensive subject matter expertise in ITSM and ITIL methods, practices, processes, strategic planning, and developing ITSM solutions to meet customer business requirements.I hold certifications :ITIL V4 and I have a strong background in service delivery, service transition, service operations, and continual improvement. I also have experience in service support outsourcing, vendor management, SLAs, OLAS, incident management, problem management, change management, request management, and knowledge management. I am proficient in using Service Now, a leading ITSM tool, to design, control, manage, and report on IT services. My mission is to deliver high-quality IT services that align with the business goals and expectations of my clients, and to foster a culture of collaboration, innovation, and excellence within my team and organization.