Snehal Sutar Email & Phone Number

India

As a Power BI Developer, I have gained one year of valuable experience in designing and developing interactive data visualizations and reports using Microsoft Power BI. I have successfully worked on various projects, collaborating closely with cross-functional teams to understand business requirements and translate them into effective Power BI solutions.In my role, I have been responsible for extracting, transforming, and loading data from multiple sources, ensuring data accuracy and consistency. I have expertise in creating data models, establishing relationships between tables, and implementing data cleansing and transformation processes to optimize data for analysis. Additionally, I have experience in designing and implementing DAX calculations and measures to derive meaningful insights and KPIs.I have demonstrated proficiency in creating visually appealing dashboards and reports, using Power BI's extensive range of visualization tools and customizing them to meet specific business needs. I have leveraged advanced features like drill-through, bookmarks, and cross-filtering to enhance user experience and facilitate interactive data exploration.

India

Worked as an SIAM (Service Integration and Management) Incident and Problem Manager.. With proficiency in Microsoft Excel, I excel at creating comprehensive reports. My role involves collaborating with service providers to ensure efficient incident resolution and problem management.One of my key responsibilities is conducting post-incident review calls to analyze the root cause and identify areas for improvement. By leveraging my skills in report creation, I prepare detailed Service Level Reports that provide insights into incident response and resolution performance.Additionally, I specialize in monthly trend analysis reports, which enable the identification of recurring incidents and potential problem areas. This analysis helps in proactively addressing underlying issues and reducing the impact on services.Furthermore, I am well-versed in Root Cause Analysis (RCA) techniques. I lead RCA sessions to investigate major incidents, aiming to identify the underlying causes and implement preventive measures. This approach helps in enhancing service quality and minimizing the occurrence of similar incidents in the future.Overall, my work experience as a SIAM Incident and Problem Manager showcases my proficiency in Microsoft Excel, report creation, collaboration with service providers, conducting post-incident review calls, generating Service Level Reports, performing monthly trend analysis, and conducting RCA sessions. These skills contribute to efficient incident management, proactive problem resolution, and continuous service improvement.

India

As an Incident Manager, I held primary responsibilities in incident management, analysis, and reporting to maintain high-quality service delivery. Key aspects of my work experience include overseeing the end-to-end incident management process, logging and prioritizing incident tickets, collaborating with technical teams and stakeholders for resolution, and conducting incident review meetings for improvement.I utilized strong analytical skills to perform trend analysis on incident data, identifying patterns and recurring issues. In-depth investigations were conducted to determine root causes, and preventive measures were implemented to minimize future incidents. I generated comprehensive reports and presentations, highlighting key findings and recommendations for management.Reporting and documentation played a crucial role, where I developed and maintained a robust framework to track incident management metrics. I created reports at different intervals to provide management with incident volumes, response times, and resolution rates. Utilizing tools like Microsoft Excel and incident management systems, I compiled and analyzed data to identify trends and produce insightful reports. Presentations were prepared using Microsoft PowerPoint to effectively communicate incident trends, performance metrics, and improvement initiatives.Process improvement was a continuous effort, as I evaluated and enhanced incident management processes to improve efficiency and effectiveness. Collaboration with cross-functional teams facilitated the identification of opportunities for automation and streamlining of workflows. Best practices and standardized procedures were implemented to ensure consistent incident handling across the service management group.In summary, as an Incident Manager, I focused on end-to-end incident management, trend analysis, reporting, and process improvement to ensure high-quality service delivery.

India

Served as the Subject Matter Expert (SME) and Technical Team Lead for Quick Service Restaurant (QSR) Life Cycle Management processes.Developed and implemented SQL queries and scripts to support various aspects of the QSR life cycle management process.Collaborated with cross-functional teams to gather requirements and translate them into technical solutions.Provided application support and troubleshooting for QSR life cycle management software, ensuring smooth operations and minimal downtime.Conducted regular data analysis and performance tuning to optimize system performance and enhance efficiency.Created and maintained documentation related to QSR life cycle management processes, including user guides and technical specifications.Assisted in training end-users on QSR life cycle management software, ensuring their understanding and proficiency in utilizing the system.Acted as a liaison between business stakeholders and technical teams, facilitating effective communication and understanding of requirements.Participated in system upgrades and enhancements, performing testing and validation to ensure compatibility and functionality.Monitored and evaluated system performance, identifying areas for improvement and implementing necessary changes.Reviewed internal systems and organized training plans to address areas in need of improvement.Conducted regular performance evaluations for team members, providing constructive feedback and recognizing their achievements.I have been responsible for creating and presenting reports to stakeholders and senior management. These reports include project progress updates, key performance indicators (KPIs), and data analysis. I have developed strong skills in data visualization and presenting complex technical information in a clear and concise manner.

India

Acquired knowledge and skills during 3 months training period on Mainframe technology ((JCL,VSAM, COBOL, CICS, DB2)Presented Mini Project and Pseudo Live Project (PLP) on “Bank System” in mainframe duringTraining period.Worked on JDA software which based on supply chain management Efficiently create and maintainprecise store plans.Collaborate with retailers on which products to display, how much stock they need and how quicklyinventory will turn.Efficiently created and maintained JDA floor plans and space plansWorked on SQL to maintain in database.