Sneha Nayak, Pmp® Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Played a key role as a POS implementation consultant in the successful launch of a new Next Gen product, working closely with the development team, clients, and stakeholders.• Successfully implemented customized POS solutions for 10+ luxury clients, ensuring data integrity, customized solutions based on operational experience and minimizing data loss, resulting in a seamless transition to the new POS system.• Provided ongoing support and troubleshooting to the client post-implementation, addressing user concerns and providing timely resolutions to system issues, resulting in a high level of client satisfaction and retention.• Proactively identified opportunities for process improvement and recommended enhancements to the Next Gen POS system's functionality

Toronto, Canada Area

- Working with a unionized team of 45+ staff in 4 different outlets- BLT Property Coach, EMC Champion and Credit Card Terminal Champion- Actively responsible for launch of Mobile Dining as a pilot hotel- Responsible for purchasing and ensuring that costs align with targets- Providing critiques on financials of the departments, searching and creating opportunities to increase profitability - EMC Champion for the F&B Department. Programming Simphony EMC to make changes in accordance to demand or menu changes and to facilitate the ease of use for staff- Managing operations of 4 venues - Restaurant, Bar, Club Lounge and Room Service - Ensuring that guest satisfaction and expectations are met by staff through coaching and training staff- Auditing staff payroll to ensure that labor costs are in check - Ensuring that brand standards are met and audited continuously - Managing MICROS and credit card systems in entire department- Implementing Inventory control measures and monitoring beverage cost- Recruitment and Development of staff through GRS

Toronto, Canada Area

- Managing a team of 45+ team members from 4 different outlets in a unionized property- Payroll closing for all department associates- Weekly beverage inventory & ordering considering budget and business needs- Ensuring guest satisfaction through multiple corporate tools from Marriott- Training and developing talent within the department- As an airport property, forecasting and ensuring that the staffing levels are adjusted accordingly- Implementing new beverage controls - Recruiting talent for the department using GRS

Pune Area, India

- Part of the pre-opening team of The House of Medici, a super exclusive club - Supervising and training a team of 5+- Overall supervision of the bar and floor during operation- Coordinating with other departments for achieving common goals- Managing a Club with an average of 400+ guests every night- Que Manager at the Night Club during operation

Bengaluru Area, India

- Managing 2 separate outlets across Bangalore- Leading a team of 8+ in both outlets- Budgeting and Purchasing- Ensuring guest satisfaction and maintaining service standards- Training in food hygiene, service standards and other brand standards- Achieving monthly sales target

Les Roches International School Of Hotel Management

As the Main Organizer and the Head of the Events department, this event was planned by myself and my core team of 20+ members. The event took place on the 24th of October 2015 and was a host to 100 attendees & 5 speakers from around the world. My responsibilities as Main Organizers:- Application of Licence for the TEDx event and adhering to the regulations of said licence- Leading a team of 20+ core members and 30+ volunteers- Planning, Budgeting, Purchasing and Service of all Food & Beverage at the event- Creating appropriate floor plans, event schedules and general overlooking of the main event- Budgeting all aspects of the event- Managing Technical equipment and Decoration - Working in unison with other departments of the school- Training and conducting team meeting- Ensuring the smooth transition of the event

Kyoto, Japan

- F&B Service in one outlet of the hotel "La Locanda", a fine dining Italian restaurant- Learning the MICROS system for cashering purposes and closing duties- Creating Yearly Budgets for all the various outlets of the Hotel- Assisting with the Restaurant Purchasing process- Ensuring Guest Satisfaction and providing them with personalized and exceptional service

Bengaluru Area, India

- Overall supervision of operational aspects of the outlet- Service to customers- Cashiering and Purchasing - Responsible for setting and achieving all Sales & Marketing Targets- Training & Development of Outlet Team

Dubai

- Service in the different outlets of the hotel (Lobby Lounge, Vault the Bar, Positano, Banquets)- Part of the pre-opening team of the Italian restaurant, Positano- Responsible for Pre-Opening Team Training - Taking orders and closing checks via Micros- Managed a team for a banquet of 400+ people- Helped pre-open the Arabic restaurant

Dubai, United Arab Emirates

- Front Office trainee in the Royal Club section of the hotel- Familiarizing with the Opera System- Updating guest preferences and requests over Opera- Handling of VIP guests- Check in and Check out of guests via Opera

Bachelor Of Business Administration - Bba, International Hospitality Management & Marketing, Gpa- 90+%

Activities and Societies: Honor Student Member of the Eta Sigma Delta community (which includes the top 20% of graduating students).

Diplôme D'Études En Langue Française, French Language And Literature, 80%+

Activities and Societies: Completed both DELF A1 and DELF A2