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• Carried out user-centric analysis for selling electric cars in used cars industry: established KPIs, assessed performance and identified improvement opportunities• Documented product roadmap for future implementation of electric car resales at A6 Motors. • Increased the customer service feedback score from 79% to 85% in a 3 month period.• Assisted in the creation of a communication system between product management and sales teams to facilitate awareness of new product developments.• Organized and maintained competitor information in a searchable database • Assisted in translating the identified business needs into product features• Managed feature request process to ensure that customers feedback / concerns are being addressed

* Working with Official Beds Student Union, helping every student get the most out of their university experience. My role is involved with Marketing & Communications Department. * Campaigning on issues that students care about, as well providing lot of opportunities for students to meet new people, developing their skills, campaign for change and try something new. * Helping out at open events. * Delivering Student Life talks at internal school visits.

• Handled seller queries over email across UK,USA and CA.• Close collaboration with engineering team to resolve the technical difficulties the seller faces.• Used effective approaches for choosing a course of action or providing appropriate solutions.• Make customers and their needs a primary focus. Developing and sustaining productive customer relationships• Improve process knowledge of the team by conducting sessions on internal tools & various other topics• Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits

• Worked as catalogue specialist for Magento website• Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met.• Informing manager regarding possible quality issues; analyse the situation and recommend corrective action.• Populating and proposing content for the product catalogs on the website.• Interacting and coordinating with vendors and manufacturers to help ensure a smooth data flow.