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Snehasis Sengupta personal email
ACCOMPLISHED PROFESSIONAL in After Sales Customer Care in Home Appliances Industry ♦ Operations Management ♦ Process Enhancements Consistent in providing strategic & operations leadership in uniquely challenging situations Seasoned and technically competent professional, Offering many years of versatile and value driven experience in in After Sales Service sectors.Formerly heading Pan India Service functions as Head-Service with Eveready Appliances. (Home Appliances & Consumer Durables, Fans, Lighting, etc, at Corporate HO-Kolkata from Oct-15. Formerly heading Pan India Service Training & Tech. Support Function as DGM & Head-Training & Tech. Support with Bajaj Electricals Ltd. (Small Home Appliances & Consumer Durables, Fans, Morphy Richards etc), at HO-Mumbai from 2013-2015 . Also handled Regional Service(East) as Regional Service Manager in appliance & Fan division of Bajaj Electricals Ltd from 2005-2012 as DGM. Possessing valuable insights, analytical and team-approach to implement best industry practices, adept at working in high pressure environments with strict deadlines and multiple service deliverables like SLAs,TAT,Trade & End-user satisfaction etc. Professional with rich corporate experience in developing relationships with financially strong and reliable channel service partners, service providers as well as key corporate accounts from various sectors. Excellent in suggesting the most viable services as well as cultivating relations for retention & acquisition. A keen planner, strategist & implementer with strong business acumen & excellence in creating, service standards and operational policies (for AMC & Spare Sales); clear understanding & experience for operating each of the designated branches/ franchisees as separate profit centres. Ability to effectively contribute to the organizational goals with proven capabilities in design & Development, production, quality management, procurement and costing. - Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly & utilize the same in a productive manner. CORE COMPETENCIES: Service Operation Management ♦ Spare Planning & Inventory Management♦ General Administration & Logistics ♦ Training-Soft Skill & Technical Support________________________________________
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Head -ServiceEveready Appliances Oct 2015 - Nov 2020Kolkata Area, IndiaHeading Pan India Service at Eveready for Kitchen Home Appliances,Fans products
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Bajaj Electricals Ltd,Cons.Durable,Luminaires CompanyBajaj Electricals Ltd Jul 2003 - Oct 2015Mumbai Area, IndiaSeasoned and technically competent professional, Offering many years of versatile and value driven experience in revenue expansion activities with key focus on top-line and bottom-line profitability in After Sales Service sectors.Currently spearheading functions as Dy.Gen. Manager & Head-CC,Training & Tech. Support with Bajaj Group. (Small Home Appliances & Consumer Durables), Mumbai -
Dgm & Regional Customer Care ManagerBajaj Electricals Limited Jul 2003 - Oct 2015East Key Result Areas: - Overall control and responsibility of Trade & Customer Service Management of Eastern Zone.Responsible for total Customer & Trade Satisfaction of Eastern regionResponsible for acheiving Revenue target of spare parts sale.Responsible for Service support to the 5 SBU viz. Appliances,Fans,Morphy Richards,Lighting & LuminairesResponsible for providing timely and effective after sales service exceeding customer expectation at an optimum cost.
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Manager, Customer CareBpl Apr 1995 - Jul 2003Key Result Areas: -Responsible for Management of Appliances & Consumer Electronics Service at Kolkata & west Bengal including Franchisee control and spares parts management reporting to Zonal Manager-Service.Ensure Customer Satisfaction to the highest level and thus adding Value to the Brand. Ensuring Profit Center concept with achievement of Targeted AMC and spares sales.Provide Technical & soft skill training to Franchisee Achievements: -Achieved 98% downtime (1 Hour Service) during 2003 World Cup which is highest in the countryHighest Contribution of AMC & spares sales In the East in 2003.
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Manager,CcBpl 1995 - 2003 Developed and appointed new service partners/ASCs as well as motivated for greater customer/trade satisfaction. Managed the call centre activities for attaining SLA. Interacted with dealers and distributors for product demonstrations in the market. Conducted training of ASCs for better service delivery.
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Executive Service EngineerOnida Sep 1985 - Apr 1995Key Result Areas: -Responsible for Field servicing of CTV,Audio & VCR reporting to Branch service incharge.Work shop Incharge of kolkata branch.
Snehasis Sengupta Skills
Snehasis Sengupta Education Details
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Datamatics PolytechnicCtv -
Datamatics Polytechnic,KolkataA
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Calcutta UniversityChemistry; Math
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Beltc,PuneManagement Information Systems, General
Frequently Asked Questions about Snehasis Sengupta
What is Snehasis Sengupta's role at the current company?
Snehasis Sengupta's current role is Consultant- After Sales Service Management.
What is Snehasis Sengupta's email address?
Snehasis Sengupta's email address is sn****@****ail.com
What schools did Snehasis Sengupta attend?
Snehasis Sengupta attended Datamatics Polytechnic, Datamatics Polytechnic,kolkata, Calcutta University, Beltc,pune.
What are some of Snehasis Sengupta's interests?
Snehasis Sengupta has interest in Social Services, Environment.
What skills is Snehasis Sengupta known for?
Snehasis Sengupta has skills like Channel Service Management, Channel Creation, Services Marketing, Service Management, Business Services, Team Management, Distributed Team Management, Product Management, Crm, Vendor Management, Channel, Operations Management.
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