Providing best in-class service to LinkedIn Corporate Solutions’ clients, engage and educate prospective and current customers on the product and building relationships with key customers. Answer product inquiries via email and phone.Assisting with custom search strings, filters, to drive up quality unique jobs/profiles, update website content, create and administer ‘Company Page’ listings on LI platform.Proactively coming up with work around solutions, ensuring positive experience during sudden feature offset/ glitch on the platform, which is only expected for a product that’s ever evolving.POC for relationship managers, customer success managers for any ad hoc queries.Staying abreast with product updates and feature offsets on a daily basis so as to communicate to the customers.

Investigating and resolving requests and issues on billing.Processing invoices and customer account amendments accurately.Perform vendor registration, account creation, billing schedules, split billing and provide account statements.

Invoicing, billing support and Financial reporting.Effectively address third party/customer billing queries over email. Process credits and rebills (pricing issues), tax credits, tax debits.Collaborate with collections and clients on disputed invoices.Create additional billing to customers for charges (freight charges etc.)Provide outstanding statements.Actively participated in month, quarter and year-end closes activities.

Key Account management: Serving key customer accounts. Customer account activity reporting with utmost accuracy and details, as required by the Management. Contract creation, forecasting and reporting. Continuous engagement with the Channel partners / Customers / Account managers. Successfully retained some of HPE key accounts resulting in revenue growth of about 10% YoY.

Executed a special project to investigate disbursement errors that ERP system failed to catch. Resulting in a recovery of millions (Sales rebates).Data analysis. Rebates overpayment, quantity mismatch, returns and upfront vs backend rebates, duplicate entries in the database.

Execute reconciliation of accounts receivables well before the timelines with utmost accuracy.Performing daily financial transactions such as verifying, and posting accounts receivable data.Working closely with channel sales partners to book orders in the system. Creating sales orders, debit memo, credit memo & rebilling.Handle refunds related to damaged/returned shipments.Producing monthly financial and management reports. Investigating and resolving any irregularities or enquiries