Snehel Mukherjee Email & Phone Number

With 6 years of experience in the IT industry, I am a dedicated and results-oriented Service Desk Engineer and Subject Matter Expert (SME) specializing in technical support and team management. My journey has taken me from hands-on technical troubleshooting to leading teams and driving operational efficiency.In my current role as a Service Desk Engineer at Allied Digital Services Ltd , I excel in handling complex technical issues, ensuring First Call Resolution (FCR), and providing remote troubleshooting support. I also take on the additional responsibility of being an SME, guiding and mentoring team members to enhance their technical skills and improve overall team performance.My passion for technology extends beyond work, as I actively explore and adopt new solutions to improve processes and enhance user experiences. I am particularly adept at leveraging tools like ServiceNow for efficient ticket management and ITIL processes for streamlined operations.I am committed to continuous learning and professional growth, staying updated with the latest industry trends and certifications to deliver value and drive success in every project I undertake. I am now seeking new opportunities to leverage my expertise in Service Desk Management, Technical Support, and Team Leadership to contribute to the success of a forward-thinking organization.Let's connect and explore how I can bring value to your team and contribute to achieving our shared goals.