As a Customer Service Professional with extensive experience in Presales operations across the Telecom and Real Estate sectors, I have developed a strong foundation in People & Processes Management, Tech-driven Systems & Tools Management, Lead Nurturing & Data Management etc.In my role, I take a strategic approach to managing Presales operations, ensuring seamless lead nurturing and conversion processes. By adopting a data-driven approach, I analyze lead flow at every stage, identifying opportunities for improvement and generating qualified prospects that align with business objectives. Additionally, I coordinate with sales and marketing teams to ensure alignment and act as the go-to resource for implementing lead management systems across departments.With a focus on both people and processes, I handle everything from induction and training to seat planning and hiring, ensuring operational efficiency and team readiness. My ability to prepare elaborate reports & share critical insights into performance and operational health enables senior leadership to make informed decisions. If you're looking for a results-oriented professional with a proven ability to enhance team performance and drive business success, I would be happy to discuss how I can contribute to your organization. You can reach me on 90963 93683.