An Independent Operations Manager with rich experience into handling call center operations with top organizations across Telecom & Real Estate sector. Throughout my career, I have honed my skills in People Management, Data Management, Performance Management, Call Center Management, and leveraged these skills to excel in various roles.I manage call center operations, implement adequate measures to drive business performance, and ensure lead nurturing and strategic lead management to convert leads into prospective buyers. I leverage a data-driven approach to measure the efficacy of lead nurturing at every stage and generate qualified prospects. Additionally, I oversee induction, training, hiring, seat planning, and other requirements in coordination with relevant stakeholders.Working in coordination with the sales and marketing teams, I have been a single point of contact for research, training & thorough implementation of lead management system across verticals for effective data & process management. I prepare detailed MIS reports & customized dashboards with a view to apprise the management of process operations and assist in key decision-making processes by providing critical insights.If you are seeking a skilled and dedicated operations manager who can effectively manage teams and drive business performance, I am confident that I have the experience, expertise, and skills you need. Please feel free to reach out to me to discuss how I can contribute to your organization's success.