Financial Performance and Forecasting

- Developed, implemented, and monitored approval policy & risk-based pricing for renewal customers to optimize profitability & portfolio resiliency- Conceptualized and developed an end-to-end Fraud Case Management tool using Airtable & Zapier, to standardize and speed-up fraud detection and labelling- Engineered a dynamic prioritization algorithm, reducing review time and improving resource allocation efficiency

- Developed cross sell acquisition underwriting policy and processes to optimize portfolio profitability, resilience, and customer experience- Developed fully digital acquisition risk strategy for underserved customers using bureau and alternative data like bank statements

Predictive Analytics, Payments & Virtual Solutions Innovation GroupAllegations Strategy Build• Strategy build to proactively counter any malicious sales practice by creating metrics based around operation procedures and human behavior Issue Management• Conducted a classification exercise using the categorical information of different issues to estimate the probability of an issue missing its deadline

Recession Readiness Plan• Looked at geographical localization of the stress arising out of worsening global economic growth and shortlisted states which will show an impact of an impending slowdown firstOperations Oversight and Capacity Planning• Created a one-stop fully automated tableau dashboard with dynamic volatility flags to warn for abrupt spikes for monitoring the KPIs of dialer and collector efficiency for the entire consumer unsecured lending business of the bank

Using workspace optimization concluded a 30% savings in overall utilization using flexible seating.