Sneh Shankar Jha Email & Phone Number

Mumbai, Mh, In

Sterling, Virginia, Us

IAM/IGA Solution Design and Implementation:• Collaborate with clients and internal stakeholders to design IAM solutions tailored to meet specific business requirements.• Develop and implement IAM solutions, integrating Saviynt, Java, and SSO Access Management technologies.Client Engagement:• Build and maintain strong client relationships, serving as a technical point of contact.• Provide expert guidance and recommendations to clients on IAM best practices.• Ensure client satisfaction and identify opportunities for business growth.Documentation and Reporting:• Maintain comprehensive documentation of IAM solutions, configurations, and project details.• Prepare regular status reports for clients and internal stakeholders.Security and Compliance:• Stay updated on IAM industry trends, security threats, and compliance standards.

San Francisco, Ca, Us

Responsible for the delivery of the development, project leadership, quality, and timely delivery of the IAM projects. Review customer orders and plan and coordinate delivery activitiesBuild positive and productive working relationships with customers for business growth.Analyze and troubleshoot delivery issues in a timely fashion.Manage a delivery team to ensure timely and accurate customer deliveries.Oversee daily activities of delivery team and provide direction and guidance as needed.Perform resource allocations and workload assignments according to delivery requirements.Ensure that team maintains high level of competence and operational excellence.Evaluate the performance of team members and determine training needs.Serve as primary contact for customer inquiries and concerns.Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.Perform customer negotiations for delivery rates.Develop process improvements to achieve cost effectiveness and time saving.Make critical business decisions to meet customer expectations.Develop scope and budget for delivery projectsReport delivery status to customers and develop required delivery documentations

San Francisco, Ca, Us

Okta Admin certified PM with strong experience in leading projects belongs to enterprise, commercial LOB along with services engagements in the area of Identity and Access Management domain. Certified SAFe agilist and AWS solution architect with good experience of managing stakeholders, service and delivery management. Exposure in assisting in hiring, training, planning and assigning work and development, talent and performance management and conducting annual reviews.

Laval, Quebec, Ca

Handling Operations team from Offshore, focus on maintaining good relationships with clients and improving the company's services to keep them satisfied. Accountable for both technical and administrative roles whenever assistance is required to resolve technical problems, manage team performance and control the quality of Service Delivery for Incident , problem and change management process• Works with infrastructure and application owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, regulatory, and third party audit requirements.• Accountable for the end-to-end efficiency and effectiveness, maintaining and revision of SOP for the Incident and Change Management Process.• Responsible to ensure standardized methods and procedures are used for efficient and prompt handling of all production changes, in order to minimize the risk and impact of a change to the production environment.• Coordinates, convenes, and facilitates Change Advisory Boards and Emergency Change Advisory Boards containing both internal staff and customers.• Accountable for providing best in class 24*7 production support meeting SLA requirements.• Drive performance of services delivered by service providers to meet SLA requirements. Partner up with service provider service management resources to develop their capabilities ensuring they can manage stakeholders• Embrace and implement ITIL compliant process. Review best in class industry processes with view to implementing applicable ones with respect to organisation.

Clearwater, Florida, Us

• Manage the Incident Management process to restore normal service operation as quickly as possible to minimize the impact to business operations. Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.• Delivering a comprehensive, end-to-end service that includes logging, assigning, tracking of incidents, identifying appropriate (L1, L2 & L3) support groups, Vendor Management and incident/problem/change resolution.• Managing customer incidents and changes accurately, carrying out initial diagnosis and progressing them in a timely fashion to meet customer SLAs, resolving the incidents wherever possible with minimum disruption to the services.• Serve as a direct point of contact for most customer (internal staff, external) and service provider interaction. Includes receiving and resolving requests via phone, email, and internal ticket system, escalating alerts/issues to appropriate parties.• Understand priority/impact of the incident/change request, coordinating with agency/businesses to set timelines and to understand the criticality in order to prioritize them accordingly. • To coordinate and drive Customer Incidents (P1 and P2) and service incidents based on ITIL Incident Management framework in order to restore normal service operation as quickly as possible minimizing the disruption to businesses.• Experienced in managing both low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLAs.• During network outage or any major incidents or crisis situations, manages technical crisis bridge and communication flow, with internal &external (including customer) stakeholders to ensure all stakeholders are updated on the progress of the problem resolution

Remote monitoring, troubleshooting, alarms handling of various switches and routers,Create Incident Tickets on Network Alerts, timely communication of restoration Activities, • Responsible for remote monitoring, troubleshooting and Incident handling and co-coordinating changes periodically.• Coordinating with the Clients and Vendors for trouble shooting of various Incidents such as PDD, ASR and QOS related parameters.• Analyzing on-going calls with call traces to find the cause of problem and monitoring.• Operation, and Maintenance of Veraz (Switch & Media Gateway) and Verso (C4CM-Class 4 Call Manager) Switch.• Analysis of Carrier Performance Report using tools like CRS, LCR to improve ASR towards LD carriers and troubleshooting various parameters that are contributing towards low ASR.• Escalating and coordinating directly to concerned team for related issues to local operations center & coordinating with Access & Data team for the same. • Reviews reports and key network health indicators to identify exception conditions; takes corrective action to resolve issue• Co-ordination with Telco to fault isolates network transport issues.

New York, Us

• Work on research on ad-hoc projects mainly focusing on data gathering, high-level interviews and data estimation / manipulation technics. • Support customers by providing timely and accurate insight and any other clarification related to research and analysis of business markets. • Familiar working on various vendor portals like AT&T, Verizon, Century Link (Qwest), Bellsouth, Sprint/Global capacity etc.