• Provide a superior consultant service for technical issues; such as resolving or recommending correct parts for all line of business aircraft.• Provide technical assistance to incoming queries by means of setting up the correct part in the SAP database, making changes in master data to assist various groups to perform their duties.• Maintain a high communication level within the division, with engineering, and related services such as Customer Service Representatives (CSR), Customer Response Centre (CRC), etc• Technically support the division in bringing simple and effective solutions;• Read & interpret Aircraft Illustrated Parts Catalog (AIPC) and Maintenance Manuals (MM) to answer incoming queries• Understand & interpretation of Engineering Drawings in conjunction with AIPC and MM• Ensure master data part setups, maintenance, and updates related to engineering or similar recommendations;• Analyze and correct master data information in SAP• Maintain and generate initial provisioning lists (IP)• Maintain and support the dangerous goods parts information• Support the release of aircraft serialization parts lists

• Lead the RFC change board and participated in the discussions of implementing cost-efficient solutions which developed analytical skills to assess the value of each change and its benefits to the program using cost-benefit analysis techniques.• Managed the change with Logistics, Engineering and Production Line which was essential to drive the RFC change board at Internal and Executive Level.• Dedicated support for rear-fuse and cockpit- electrical/systems/structures work package which developed knowledge for the same. • Created an advanced tracking tool in Excel that managed the RFC change board actions and provided automatic KPIs, allowing for efficiency in the change management team.• Managed the Action File (Dossier D’action ) using the company’s dedicated information sharing platform to keep track of the change across the various work centers around ensuring their timely implementation. • Support the change management team with excessive workloads.• Request for Change (RFC) and Program Change Request (Rear Fuse) support.• Monitored strategies with various teams and coordinate implementation of changes at various sites demonstrating the capability to handle multiple issues.• Using the knowledge of SAP, assisted the production planner in scheduling the plan to build the aircraft.• Provided visibility for workbook releases to the Toronto (FAL) by generating reports, which helped methods on the floor to plan the work for various work. • Managed deliverables with different groups (Engineering, Methods, Technical Support) and ensure that functional groups respect their commitments until delivery.• Created an advanced tracking file in Excel that tracked the deliverables until the point of implementation. • Generated KPI’s for SWAT sheets, RFC and VSM (visibility for upper management).

Teaching Assistant for the course Gas Dynamics

Teaching Assistant for course Applied Ordinary Differential Equation