Jennifer Sneider Email & Phone Number

Los Angeles, California, United States

• Manage customer success team for software startup SyncOnSet, a SaaS platform for film and television studios designed to track continuity and physical assets; collaborate cross-functionally with Accounts, Sales.
• Provide product support to studio and crew clients via Intercom live chat, email, and phone; serve as enterprise technical account manager optimizing workflows for studios and escalating data and code issues to.
• Top performer in department by client volume and CSAT score; overall team CSAT averages 96%.
• Subject matter expert focused on User Acceptance Testing (UAT), Quality Assurance (QA), prioritizing product roadmap based on customer feedback, regression testing, and logging bugs in Jira.
• Navigate product databases and write SQL queries to assist clients and compile data for internal teams.
• Supervise and train new hires and internal stakeholders on software and internal processes; conduct demos and tutorials of the platform.

Los Angeles, CA

• Performed various freelance production jobs on eclectic topics, with focus on creative elements.
• Story edited Netflix documentary series; reviewed raw footage, developed storylines, and assembled stringouts on Avid Media Composer.
• Handled pre-production for travel series; investigated and pitched story ideas, wrote treatments, and contacted potential documentary subjects.
• Developed stories for multiple true crime series; researched and wrote compelling treatments, supervised scriptwriters.

Sherman Oaks, CA

• Produced 48 episodes of TLC reality/recreation series over two seasons.
• Led strategy and team responsible for storyline development; managed team of ten writers, interviewers, and coordinators.
• Responsible for all creative, including pitches and scripts; wrote, script edited, and supervised interviews.
• Series ambassador to subject matter professionals; recruited participation, built and maintained relationships.
• Ensured story and medical accuracy was preserved from inception to show completion; worked collaboratively with production and post to review final shooting scripts and show cuts.

Greater Los Angeles Area

• Sold two concepts to series; shows aired on TLC and Lifetime.
• Identified trends, formats and talent to develop into potential reality series.
• Built and maintained relationships with network executives, independent producers, and prospective talent.
• Contributed to the development of creative for show pitches; produced marketing materials, including writing and designing one-sheets, treatments, and scripts.
• Developed sales reels for pitching to networks; identified cast, scouted and secured locations, determined storylines, conducted interviews, supervised edits.

Sherman Oaks, CA

• Produced 130+ episodes of A&E documentary series over twelve seasons; show won 2009 Emmy for Outstanding Reality Program.
• Built partnerships with more than 200 rehabilitation centers; secured deal with Betty Ford Center to provide ongoing support for series.
• Developed and maintained relationships with all partners and documentary subjects; solved problems and sustained continuous long-term contact beyond the initial shoot.
• Represented show at subject matter conferences and events; formed relationships and garnered industry support to build partnership leads.
• Assessed potential subjects and contributed to casting decisions.
• Built and maintained internal data processes; created and managed databases for internal teams and external partners.

Greater Los Angeles Area

• Developed and supervised PBS documentary from inception to completion of project; worked directly with Liberation’s executive team and PBS’ creative team.
• Estimated and controlled production budget, scouted locations, secured crews and talent.
• Researched, booked, and conducted on-camera interviews with songwriters, entertainers, and experts.
• Wrote script for show; selected archival footage to complement interviews.
• Oversaw editor, managed edit schedule, advised on post-production.