A Medicare Advantage specialist dedicated to guiding individuals eligible for Medicare through the process of selecting a comprehensive plan tailored to their unique requirements. With expertise in supplemental insurance options, I provide insightful recommendations to ensure optimal coverage for prescription drugs, vision care, and dental services. My primary objective is to empower clients with a thorough understanding of their choices, enabling them to make well-informed decisions that align with their healthcare needs and financial considerations.Responsibilities include:Eligibility: Working with seniors and others to determine if they qualify for Medicare benefitsEnrollment: Guiding individuals through the Medicare enrollment processEducation: Reviewing clients' health care plans and explaining the features of insurance plansRecommendations: Helping clients evaluate their needs and make recommendations about supplemental insurance, prescription drugs, vision, and dental policiesSales: Representing major insurance carriers and conducting sales over the phoneEthics: Adhering to ethical standards and company policies in all sales activitiesFollow up: Following up with clients to address any post-sales inquiries and ensure satisfaction

Drove cross-functional teams for network restoration, performance testing and engineering services in support of RAN/CORE/Transport Service Assurance.Reviewed RFP / RFQ responses submitted to T-Mobile to asses impacts to Service Assurance and presents conclusions to network operations leadership.Performed deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues. Facilitated and presented for Regional Ops Forum, a cross-functional team of Sr. Directors and Sr. Managers working to improve the business of network operations.Developed detailed presentations, work flow diagrams, directed the creation data analytics, automated reporting and dashboards. Presented project status, conclusions and recommendations to Sr. Leadership for awareness and/or approval.

Member of Sprint’s New Service and Process Engineering team responsible for developing, configuring and optimizing service assurance processes from inception to maturity.Provides feedback to network design teams to ensure the new service offering is constructed in a manner that delivers expected customer experience, is measurable and decreases or maintains current operational expenditures.Translates needs of network design teams and delivers process flow diagrams and guidelines for service assurance teams. Review processes, take measurements and interpret data in order to maintain efficiency, reduce cost, improve sustainability and reduce operational expenditure.Develop best practices, routines and innovative solutions to improve work flow management and operational satisfaction.Produces metrics to support the development of new and existing IT tools required for operational support. Defines operational requirements to IT developers and participates in user acceptance testing.

Member of Ericsson’s Operation Support Process Engineering team. Translated network designs to deliver process documentation and operational guidelines for service assurance teams. Developed best practices, routines and innovative solutions to improve service assurance. Reviewed existing processes in order to maintain efficiency and sustainability. Performed risk assessments.

Interacts with the customer to define and provide technical, competence development solutions that enhances the customers competitive position. The Solution Architect plans, designs and deliver solutions that improve the customer network in terms of capacity, functionality, end-user-services, innovation, business needs, etcAnalyze complex customer Small Cell requirements and propose technical and competence developments solutions in new areas and domains, within the framework of project team activities, required to enhance Sprint’s competitive position.Specify and design a technical and/or competence developing solution in co-operation with Sprint. The solution often leads to further development and improvement of customers organization and processes.Lead technical handover activities to other Ericsson organizations e.g. support team or the acceptance activities with the customer when applicable.

Led team responsible for the design, implementation and management of VoIP Peering trunks for Ericsson’s strategic partner Sprint. This included the analysis of network traffic and trends for both capacity planning and identifying areas for peering expansion. Carrying out risk assessments, associated with capacity management, shifting traffic patterns and the impact of rolling out new applications or adding new geographic areas to the serving footprint.Choosing locations for additional exchange points based on forecasted customer demand, selecting collocation vendors, ensuring that sufficient space is available for expansion and controlling collocation cost.Managing project plans to ensure schedules, dependencies, revisions and resources to achieve Sprint’s organizational objectives.

Traffic subject matter expert for Sprint’s Cable VOIP Planning department familiar with network traffic concepts needed to plan and administer Sprints VOIP Network.

Versed in Sprint’s engineering processes across various platforms; work order creation, equipment procurement, detailed Installation Specification creation, installation support.

Supervised a team of engineers, responsible for engineering Marconi ATM switches into Sprint’s Edge and Core networks. Developed and maintained capital budgets for ATM Edge and Core projects. Subject Matter Expert for ATM Edge and Core Hardware.

Acted as liaison between Sprint and its ATM and Frame Relay vendors NEC, Marconi and Nortel. Facilitated meetings to determine Sprint software requirements related to the deployment of ATM and Frame Relay switches. Ensured strict adherence to technical requirements laid out in the Master Purchase Agreements between Sprint and its ATM and Frame Relay vendors.

Provided engineering services for the deployment of broadband switch equipment, ATM and Frame Relay, into Sprint’s Edge/Core networks.