Simon Newman Email & Phone Number

Santa Monica, California, Us

• Serve as the primary implementation lead for a portfolio of large, multi-facility implementations to implement Care Communication and Collaboration and Middleware Solutions with clinical and non-clinical staff; lead implementation teams and communication.• Successfully led expedited pilot and subsequent implementation with a large Oncology group at over 50 locations. Completed implementation in alignment with client schedule and fully met all client measures of success. Client achieved over 95% user adoption and experienced improvements in clinical communication, workflows, and provider satisfaction.• Led first-ever company implementation of all TigerConnect products at a large, multi-facility enterprise health system. Completed roll-out of a single communication platform at all hospitals on-time and with high adoption for over 15,000 users. Also led implementation activities to ensure a smooth transition for integrations and Middleware conversion as the client converted to Epic. • Built out standardized Enterprise project plans in Kantata (formerly MavenLink) Project Portfolio Management Application to allow for improved execution and tracking of Enterprise projects. Served as SME for the Enterprise team for Kantata.• Completed first TigerConnect/Redox integration project which connected Patient and Appointment Data directly from a client EHR.

Eden Prairie , Mn, Us

• Demonstrate expertise as the primary technical implementation lead throughout all phases of multi-system cloud-based Analytics and Care Coordination platform implementations for key national clients.• Spearhead all aspects of data acquisition and integration, deployment, validation, User Acceptance Testing, and training activities with the goal of delivering superior results and an exceptional client experience. • Incorporate critical source systems in multi-phase implementations, including Electronic Health Records (EHR), Adjudicated Claims, ADT feeds, 837s, and provider data, merging 30 distinct segments into a single platform.• Served as Project Manager for two of the largest implementations—to date—by Optum Insights; efforts led to completing the multi-phase implementations on-time, within planned scope, and with a client NPS of 10. • Saved Optum $40K+ by guiding implementation and design for client migrations from a legacy product to a new health analytics platform; conceptualized and developed a data-driven methodology that allowed the legacy product to be shut down ahead of schedule.• Improved client understanding and analytics, and increased NPS scores through redesigning Implementation Kick-off and Configuration Design milestones to align products with analytic requirements resulting in higher Go-Live quality.• Operated as principal SME for the Clarizen Project Portfolio Management application, successfully decreasing the master project plan from 368 to 114 rows. Composed comprehensive documentation to expedite delivery, realizing 100% adoption. • Directed a pilot Epic data integration implementation which resulted in a 33% decrease from the standard implementation timeline while maintaining the highest level of quality.

Washington, District Of Columbia, Us

• Employed control and authorization over the company's most substantial clients with the goal of achieving on-time implementation delivery across services, development, and delivery teams. • Built and generated analytic and validation reports in MicroStrategy which fulfilled client business objectives and required analytics.• Developed and established a capacity model which leveraged project types and where clients were in the project lifecycle, leading to better visibility, more balanced workloads and appropriate project assignment.• Designed roles and responsibilities guidelines and definitions for Program Managers, Project Managers, and Business Analyst teams by applying input and buy-in garnered from various teams and levels. Certified team buy-in and approval which reduced team conflict and heightened accountability.• Presided over the implementation of a custom healthcare system dashboard aimed at automating RVU reporting, finalizing the project on-time and exceeding the profitability goal of a 50% margin.

Washington, District Of Columbia, Us

• Achieved measurable success in fully administering an ASP product portfolio, with an annual contract value of over $7 million. • Provided tactical leadership to an implementation team of five Business Analysts with a concentration on coaching, customer experience, and process enhancement.• Functioned as Technical Project Manager for major clients and coordinated transitions to a recurring support process, significantly diminishing internal efforts and resource requirements.• Defined team KPI metrics and created an automated KPI dashboard designed to increase leadership and team visibility around performance and targets which resulted in increased efficiency and higher quality reviews.• Provided advisement to internal product teams concerning process improvement. This resulted in heading the standardization of data extraction engagements, magnified project planning, and improved project tracking for staff and leadership visibility.• Improved standardization of implementation process through improved scoping process and use of enhanced tools to improve the customer implementation experience while making the process more consistent. This directly led to a decrease of issues found in User Acceptance Testing and improved scores on post implementation customer survey results.

Washington, District Of Columbia, Us

• Oversaw a team of Business Analysts and Project Managers during multi-product Enterprise Implementations while serving as Technical Project Manager for a client base with over $9 million in annual revenue.• Reviewed, assessed, and improved issue tracking/management processes which minimized Project Management team efforts and improved client visibility.

Washington, District Of Columbia, Us

• Managed a technical team of 15 Analysts for the Crimson Continuum of Care product with an annual revenue of over $50 million while focusing on quality and efficiency through process automation.• Integrated automated validation checks which upgraded manual Quality Assurance activities, ultimately saving 1 hour of manual effort per data load and a 15% timeline reduction.• Organized and facilitated training for new Business Analysts and implemented an onboarding framework; this work served as the model for multiple teams and included a certification process that improved knowledge retention.• Automated marketing site creation in order to optimize sales pursuits, leading to a decrease in manual labor required for new builds from 4 hours to 30 minutes.• Served as Subject Matter Expert for the product and improved processes and knowledge sharing which contributed to exceeding goals related to on time ticket completion, on time implementations, and improvement in member product evaluation scores.

Washington, District Of Columbia, Us

• In addition to Business Analyst activities, led a team of 4 Business Analysts by managing their work activity and quality. Implemented team training sessions and direct coaching to improve growth of team members and service provided to clients. • Designed team training sessions which improved team growth and client service. • Produced a new partner model alongside the offshore support team in India which diminished handoff issues, shortened ticket resolution time, and improved team collaboration.• Led the overhaul of the company wide Business Analyst interview process to improve the interviewing process as well as providing additional support for interviewers. This resulted in a more comprehensive and consistent process and allowed for a more complete evaluation of candidates.

Washington, District Of Columbia, Us

• Served as primary Technical Lead for implementations while managing active member base of 18 clients, including some of the company’s most challenging and complex customers. Through high level of service, managed customers with no churn and realizing a 100% renewal rate for those eligible for renewals.• Standardized customer data through MS SQL to normalize customer data files and to create scripts that accurately and effectively loaded data into customer specific ASP instances.• Focused on process improvement initiatives and documentation which improved the quality and effectiveness of Business Analyst onboarding, interactions with other teams (including offshore and Delivery), and the ability to improve the time and quality of new implementations.• Systematized the Business Analyst interview process to improve the quality and depth of interviews.

• Acted as primary Account Manager for Symphony’s largest, most complex accounts, with revenue of accounts in excess of $3.5 million annually. Clients included complex organizations such as Kaiser Permanente, Pfizer, and the State of Illinois.• Directed all operations activities for accounts and created process improvement practices that enhanced the customer experience.• Implemented proactive account reviews, review structure for employees, and proactive account audits to improve support.• Managed team of 3 Client Services Managers. Duties included oversight, coaching, reviews, training, and hiring. Team had zero churn among customer base and had the highest satisfaction ratings, although composed of the most complex customers. • Acted as Project Manager for upgrade implementation as well as a new customer setup, that resulted in retained revenue of $1.3 million annually. Completed implementations ahead of schedule and while exceeding customer expectations.

Digital Citizen, LLC was a joint venture between PassAlong Networks and Zango, a leading desktop advertising company. The company was building an advertising supported online music service, but was dissolved in December of 2007.• Worked as lead Project Manager for the joint venture.• Coordinated with development, product management, and executive teams, as well as third parties to document milestones and to keep all groups on task as well as informed of progress. Acted as a direct liaison to the executive team and led all status update documentation and calls. • Led efforts to complete all tasks required to form a new company and create corporate infrastructure, including putting together the company business plan and all corporate marketing collateral.• Responsible for building and performing analysis for reporting requirements, as well as going through training on ProClarity.• Provided analysis on industry as well as competitive trends to guide corporate decision-making.

Franklin, Tn, Us

• Helped to define and create a strategic plan for the PassAlong Promotions platform, a suite of services aimed at Advertising and Marketing companies based on custom branded white label stores.• Managed full sales cycle for prospects seeking to utilize PassAlong;s promotion capabilities.• Prospected and networked to create further opportunities for sales in the promotions and advertising sector.

Nashville, Tn, Us

• Managed relationships with several of Healthstream’s largest customers, including both Medical Device companies and Healthcare Organizations. Acted as the customer liaison for multi-billion dollar companies including Baxter, Aesculap, Medtronic, Cardinal Health, Roche, McKesson, Tenet Health, and Sutter Health.• Served as primary point of contact for operational activities, and created innovative solutions to overcome client issues.• Implemented strategies not previously utilized, including: proactive account reviews, proactive customer audits, regular analysis on effectiveness, and process improvement to enhance implementation and education processes.• Through analysis and consultation, was able to decrease implementation times for device training in hospitals while increasing utilization and user satisfaction.• Served as Interim Product Manager for HospitalDirect product line in addition to normal duties (Feb. 2006 – present).

San Antonio, Texas, Us

Enterprise Division Team Manager * Managed the team serving Rackspace's largest, most complex customers and configurations based on a platform primarily consisting of Windows 2000/2003 servers, DELL PowerEdge servers, and Cisco network devices.* Responsible for the hiring, evaluating, and development of up to 25 team members in roles including Account Managers, Systems Administrators, Monitoring Technicians, and support personnel.* Coached team members on customer service skills.* Helped reduce team churn from an average rate of 4.31%/month to an average rate of 1.05% resulting in growth of teams to achieve $30 million per year in revenue.* Redefined activities and support to increase installed base growth rate from a 0.12%/month average to 1.53%/month average, eclipsing corporate goal of 1%/month.* Managed customer escalations by providing creative solutions to resolve issues while maintaining business goals and a positive customer experience.

San Antonio, Texas, Us

• Managed account base of 50 Enterprise class customers on Windows 2000/2003 Server environments, with a yearly revenue exceeding $6 million, including the two largest Rackspace customers.• Maintained day-to-day relationship with customers by establishing a true understanding of their current and future needs.• Consulted with customers to provide solutions to issues and to develop ways to enhance their partnership with Rackspace.• Took initiative to fully learn and understand Enterprise class solutions, including SAN, clustering, Load Balancing, Firewalls, and High Availability environments.• Was the only Account Manager to grow their account base by an average of 2% per month.• Responsible for the training of all new Account Managers and in redefining the role to provide better support for all customers. Also led the implementation of Account Reviews and a Lead Technician structure to account base.

San Antonio, Texas, Us

• Responsible for the training, development, and production of six Account Managers while maintaining existing account base and still providing regular Account Manager responsibilities on Red Hat Linux environments.• Account Manager Team achieved revenue quota and renewal goals while developing new and creative solutions for customer issues.

San Antonio, Texas, Us

• Responsible for maintaining and growing an account base of approximately 500 Red Hat Linux customers, ranging in size from Small/Medium Business to large environments, through proactive contact and actions, as well as a focus on customer service.• Led all Account Managers in customer renewals for an additional 12 months or more of service. Trained other Account Managers on improving renewal abilities, immediately leading to an increase in the number of customers committing to extending their contracts.• Exceeded sales goal for account base every month except for one, and exceeded quota by an average of 150% through consultative selling and development of a true understanding of client needs.