Deployed the Lean Six Sigma methodology (DMAIC) to managing the training business Program managed (scope, administer, monitor and assess) to ensure efficient delivery of pre-defined learning & development programs for external clients. Served as a coordination point between clients’ stakeholders (learning and development, division heads, human resources, compliance divisions), trainers, venue/ equipment suppliers and internal customers Collaborated with Kaplan global offices (US, UK, Australia, Singapore and China) to deliver outcomes for APAC/local L&D interventionsCustomized with in-house and third-party subject experts, solutions which included a blended approach to learning such as profiling, coaching, classroom training, assessments, action learning & online learning Account managed banking and FI clients Launched e-learning platform (videos and assessment tools) to facilitate a more flexible learning approach Collated information and prepared report to be shared with clients on program effectivenessInvolved in staff recruitment and talent management. Conducted on boarding orientation and training to new department staff. Set up a for-profit elearning platform and online shopping/registration cart. Both projects broke even within six months

Facilitated strategic planning, operational efficiency (worked with customer service team, legal and compliance, finance and HR), policy formulation, product management and talent recruitment to keep up with a student growth of 25% per annumHandled escalations, supported/trouble shot issues from front office to back office. Introduced new processes and implemented best practices

Responsible for the preparation, execution and achievement of annual revenue budgets. Close to doubling the the topline over a 3 years’ period. Achieved a profit margin of >30% and maintained higher than 80% utilization of human capitalPushed B2C and B2B sales by implementing recruitment campaigns deploying a mix of digital, SEM, price promotions, telemarketing, events, upselling, and referral tools. Directed local corporate branding initiatives (tramcar, outdoor banner, interior campus look and feel) Managed a portfolio of products

Spearheaded new revenue centre - corporate training for external clientsInvolved in a business improvement project using Lead Six Sigma methodology

Managed the logistics of all corporate marketing and event initiatives including seminars, conferences, exhibitions and opening ceremonyActed as the champion in the marketing function during the company’s successful application for the HKMA award in 2005

Event planningOperational and logistical management of conferences, workshops, exhibitions, staff training, including:Venue selection, negotiation and management; Budgeting and project management, Development and management of marketing efforts and material, targeting external audiences via channels, translation and production of marketing pieces, email marketing, Direct mail and other direct response vehicles, Advertising, Public relations and promotion