Team Head
Deployed the Lean Six Sigma methodology (DMAIC) to managing the training business Program managed (scope, administer, monitor and assess) to ensure efficient delivery of pre-defined learning & development programs for external clients. Served as a coordination point between clients’ stakeholders (learning and development, division heads, human resources, compliance divisions), trainers, venue/ equipment suppliers and internal customers Collaborated with Kaplan global offices (US, UK, Australia, Singapore and China) to deliver outcomes for APAC/local L&D interventionsCustomized with in-house and third-party subject experts, solutions which included a blended approach to learning such as profiling, coaching, classroom training, assessments, action learning & online learning Account managed banking and FI clients Launched e-learning platform (videos and assessment tools) to facilitate a more flexible learning approach Collated information and prepared report to be shared with clients on program effectivenessInvolved in staff recruitment and talent management. Conducted on boarding orientation and training to new department staff. Set up a for-profit elearning platform and online shopping/registration cart. Both projects broke even within six months
