Snigdha Sar Email & Phone Number

Toronto, Ontario, Canada

1) Conduct, monitor and document daily and monthly head office reviews of client account activity with a focus on criteria outlined in MFDA & IIROC Policies and other regulatory/corporate guidelines.2)Identify trends developing in trading of specific advisors and/or client accounts with an emphasis on suitability, concentration, potential conflicts of interest and unusual transactions, conducting detailed analysis and escalating concerns to the Manager of Surveillance where necessary.3) Follow up on inquiries from daily and monthly reviews with advisors and/or branch managers.4) Functions as a key point of contact and resource on Surveillance related inquiries and requests from employees and Branches (including advisors, Branch Managers and staff).5) Email surveillance, reviewing and maintaining pro-accounts.6) Provide training to new compliance officers and other staff members.

Toronto, Ontario, Canada

BMO US & Bank of The West Integration Project:-1) Performed end-to-end implementation and setups for the onboarding of clients in delivering product solutions.2) Understanding the requirements of implementations and maintenance requests.3) Managed resources required to perform implementation with various parties4) Facilitated internal/external kickoff meetings ensure timely and accurate updates to clients and stakeholders.5) Documented solution to required level of detail for setup and ensure alignment of clients and stakeholders.6) Reviewed solution(s) and work with client to configure technical level details.7) Managed the legal and set up documentation process.8) Sets up solution(s), correct errors discovered in verification and ensure testing is successfully completed.9) Ensured client is trained, has appropriate product specific credentials and prepared to utilize solution.10) Provided ongoing post implementation support.11) Executed work to deliver timely, accurate, and efficient service.

Canada

1) Handled service related inquiries from various stakeholders regarding products, policies and procedures, and/or account related inquiries.2) Ensured a positive client experience is delivered by providing high quality consulting service to new and existing clients.3) Investigated and researched account-related issues and determine the appropriate actions that need to be taken to achieve resolution to such issues4) Ensured that follow-ups are resolved within a timely manner and all service level agreements are met.5) Liaised with internal and external business units to effectively process and/or complete the request.6) Assisted with special projects/tasks as assigned by management.

India

• A subject matter expert in regard to product design and features to deliver value to stakeholders. • Identified opportunities to drive business growth in terms of acquisition & retention campaigns, products & process enhancements, etc.• Partnership and alliances management by communicating with the relevant stakeholders to build strategic, long term and beneficial partnerships. • Excellence in commercial negotiation skill with partners for driving engagement across the product. • Management of loyalty reward programs by maintaining the alliance, costing and portfolio management.• Stakeholder management by collaborating across various groups and the ability to influence decisions.• Manage and monitor effective risk and compliance activities as well as reporting through regular governance and stakeholder updates.• Experience in pricing strategy along with understanding of profitability drivers and applying a commercial approach to decision making.

Mumbai, Maharashtra, India

• Processed Retail & SME loan proposals along with timely renewal of Overdraft & Cash Credit limits.• Reduced losses to the bank through rigorous follow up of stressed assets and recovery of NPA accounts.• Contributed in branch business growth of CASA and other liability products with excellent negotiation for on boarding new clients and retention of existing clients.• Ensured compliance by adhering to KYC/AML guidelines; cash, mortgage deed & other safe custody operational regulations.• Achieved 100% rectification of audit comments through regular follow up and prompt action.• Resolved customer complaints with prompt and effecting solutions resulting in maximum customer satisfaction.• Organised and collaborated the branch team as second line manager for carrying out all official assignments and performance tracking.

Hyderabad Area, India

• Worked as process associate providing technical assistance to HP clients based in USA & Canada• Met quality standards and norms and recommend ways of process improvement• Coordinated with the support departments to ensure smooth operations

Pg Diploma In Banking & Finance

Bachelor Of Commerce - Bcom, Computers