Sanjay Singh Email & Phone Number

Suva, Central, Fiji

Fiji

Management of E-Channels, IT Projects, Infrastructure & Operations.Continued to enhance plans and procedures associated with successfuldelivery of disaster response services.Designed, documented and executed maintenance procedures, includingsystem upgrades and patch management using update manager.Developed project management road map to define project objectives,timelines and milestones.Analyzed architecture design, scoping, implementation, testing anddeployment needs to define project requirements.Team leader role directly responsible for Applications & E-Channels officersand Systems Administrator.Promoted enterprise-level risk management practices and helped instillstrong culture focused on protective policies and procedures.Forecast and manage OPEX & CAPEX budgets.

Exhibited strong technical aptitude and application expertise resulting inoptimized performance, continuous improvement recommendations andproduct innovation.Partnered with development team on product development, applicationsupport plans and prototype programs.Facilitated training for bank's employees on new technologies throughpresentations and individual support.Participated in design and planning exercises for future software roll outs.Management and over saw E-Channel Operations.Supported E-Channel initiative and ensure continued enhancement - theseinclude Internet banking, ATM & Interchange with other Banks.Compliance and Risk Management.Provided planning for annual budgets to fund IT projects and controlledspending within budget.

Fiji

Performed day-to-day LAN and WAN administration, maintenance andsupport.Provided necessary support for planning and implementation of corebanking applications, ATMs, internet banking, Swift and network redesign asHFC transitions from credit organization to licensed local bank.Primary support for HFC Bank's ATM Fleet, Internet Banking, SystemsAdministration, Core Banking System and Swift.1st level support for about 300 users, 5 branches.Took over responsibilities of administrator during absence and filled in gapsaround office.Provided planning for annual budgets to fund IT projects and controlledspending within budget.Technically supported project planning team for development andimplementation of proposals and solutions to address hardware andsoftware problems and network emergencies.Backed up company data to distributed storage centers to avoid massivedata loss in event of network breach or failure.

Fiji

Managed all aspects of ICT services & infrastructure Ensure ICT service availability 24/7 between all branchesResponsible for daily, weekly and monthly backups of company dataFunctions as a Helpdesk representative to answer various levels of information technology questions Manage the hardware, software, analysis, design, implementation and overall improvement of information technology.Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.Configured networks for smooth, reliable operation to meet business processes and objectives.Performed day-to-day LAN and WAN administration, maintenance and support.Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.Reviewed deficiencies based on internal audits and suggested remedies.Managed data backups and disaster recovery operations for the company.

Primary technical support resource for Pacific Agencies Fiji Ltd, who had outsourced all their ICT operations to Netplus TechCoached employees through day-to-day work and complex problems.Made decisions affecting daily operations such as overseeing purchasing and inventory management.Prepared reports to assist business leaders with key decision making and strategic operational planning.

Suva, Central, Fiji

Assistant to Quality Assurance Manager during US Embassy construction in Tamavua SuvaProvide hardware & software supportProvide day-to-day support to system users.