Sonam Sharma Email and Phone Number

• Designed and implemented IP and WAN networks to meet organizational needs.• Configured and managed routers, switches, and firewalls to ensure network security and reliability.• Troubleshot and resolved network issues, including connectivity and performance problems.• Monitored network performance and utilized network monitoring tools to detect and resolve network issues.• Collaborated with project management teams to design, build, and configure new sites and infrastructure.• Implemented network security measures, such as access control and firewall rules, to safeguard the network against security threats.

• Manage, control, and maintain Northwestel network assets.• Monitor surveillance systems, personnel movement, and issue system clearances and planned releases according to established guidelines.• Interacted with connecting carriers regarding all facility failures.• Prepare, distribute, and update network trouble tickets and enter and update all facilities information.• Analyze trouble patterns related to service delivery, operations, and maintenance of digital switching systems, Frame Relay Networks, IP Networks, and various transport equipment.• Compile, analyze, and generate statistical reports on a daily, weekly, and monthly basis.• Interface with Corporate Security, Environmental Action Committee, Service Desk, and Change Management to provide details and analysis where required.• Provision and administer Operations Support Centre Surveillance.

• Receive, log, and answer customer requests and issues via phone and email.• Troubleshoot device functionality, configuration, and internet and telephone connectivity.• Resolve customer-reported incidents through desktop computer support.• Provide world-class technical and customer support.• Strive to deliver first-call resolution for all customer inquiries.