Sean M. Normansell Email & Phone Number

Austin, Texas Area

Austin Area, Texas

Atlanta, Ga

Medical/Legal/Social Services related contract Interpretation in all fields imaginable in the Atlanta Georgia area.Development of second level interpreting skills (role-playing) training programDevelopment of note taking and memory skills enrichment programDevelopment of National Medical Interpreter Certification preparatory workshop series

Responsible for development of materials as well as serving as lead facilitator/presenter throughout a four part workshop series focusing on professional development for professional interpreters in varied settings.

Trainer/Language Coach for multiple sessions of the 2012 CultureSmart Medical Interpreter Training Course offered by Culture Connect Inc. in the Atlanta area.

Responsible for facilitation of communication between LEP patients and families and providers in all areas of the hospital.

Monitoring, training and managing 20-25 third party debt collectors. Approved debt settlement offers. Handled and defused escalated calls to maintain superior customer satisfactionTranslation from English into Spanish all outgoing collections related correspondence including debt validation letters, payment arrangements, credit card fraud information, legal warning/remedy letters, dispute, and settlement offersTook inbound Spanish speaking calls, arranging payments, answering debt-related questions and providing exemplary customer serviceResponsible for maintenance of 150-200 accounts in active, third party collections including negotiating settlement arrangements and payment plans Sole collector of specialized queue of delinquent truck driver education student loans From May 2004-May 2005 total personally collected funds $769,669.39, solely from aforementioned Truck Driving Student Loans.