Stephen Norris Email & Phone Number

Overland Park, Ks

• Grew provider partnerships in largest potential market (CA) by 215%, driving 204% referral growth and 194% revenue increase (2021-23)• Led efforts to secure partnership with largest therapy group based in the western U.S.• Pioneered pilot program expanding provider use of SaaS EMR for all workers’ comp • Directed cross-functional teams to secure high-value partnerships, enable digital health solution, and create partnership strategies• Provided account management for several large national and regional accounts, leading cross-functional teams to deliver clinical insights and ensure provider satisfaction• Employed data analytics, extracting insights for potential clients, internal stakeholders and optimizing provider engagement strategies

Overland Park, Kansas, United States

• Led 11-person, cross-functional team as part of C-Suite initiative• Quarterbacked creation of company-wide core values and mission statement• Directed team in organizing company-wide virtual events, producing multi-tiered engagement strategies to recognize cultural holidays, and provided key insights into required inclusion training for employees• Worked directly with members of C-Suite in developing and launching project• Secured buy-in from key senior leaders before deployment of initiatives

Overland Park, Kansas, United States

• Created and executed plan to secure provider adoption of proprietary, SaaS workers’ comp EMR, growing territory from 8 to 16 western states • Utilized consultative skills, to lead demos of EMR through Microsoft Teams, with operational, clinical and executive stakeholders• Leveraged regional market insights to identify viable opportunities, growing provider coverage 70% in 7 key states• Co-led departmental Salesforce beta testing, providing insights for daily departmental operation• Developed and managed company's first Chiropractic and Acupuncture provider network• Cultivate strong relationships with key providers and stakeholders• Build insider knowledge of state-by-state workers' comp reimbursement and regulations through regular provider interaction• Regularly provide regional, strategic insights to senior management to determine state-by-state opportunity

Federal Way, Wa

• Built and managed network of nearly 90 individual physicians to perform on-site Independent Medical Evaluations, securing a $2MM book of business from WA Department of Labor and Industries• Forged strong relationships with key providers, improving accepted referrals rate, from the state of WA, 43% in 4 months• Provided project leadership across operations, ensuring high retention of on-site providers, resulting in 800% growth in region• Assisted in coordination of provider schedules (for panel exams), chaperones as needed, record sorting, dictation services, lunch requests, vendor management including transportation and exam room rentals• Developed intricate understanding of WA Dept. of Labor regulations and reimbursement• Worked with revenue cycle management and engineering to ensure 100% capture of unique billing attributes for WA IMEs in proprietary CRM, ensuring accurate billing, improved revenue collection and provider satisfaction• Formulated and executed strategies for recruitment of physicians to perform Independent Medical Evaluations and Peer/Chart Reviews across 9 western states• Maximized company profits and ensured key payer acquisitions through reimbursement negotiations with strategic provider partners and securing exam room space in priority regions

Bellevue, Washington, United States

• Ensured client success (Metro PCS) through consultation and execution of event tactics, management of staff, brand visibility and delivering key marketing message direct to consumers, resulting in 200% YoY sales increase• Managed client quarterly budget of $30K• Recruited and managed diverse staff of nearly 50 (gig) employees that improved brand representation and appealed to Metro’s core demographic• Identified, managed, and cultivated strong relationships with 8 team leads, training to manage and coordinate on-site events• Secured client confidence through exceptional communication and service, leading to 100% staff retention during their marketing agency transition• Launched Salesforce use with 2020 Companies to track events and employee hours*Employed by GMR Marketing from 2015-16 and 2020 Companies from 2016-17*

Greater Seattle Area

• Piloted Salesforce rollout to channel sales partners by personally generating weekly leads for the firms (spanning 11 states) from large construction projects ($10 MM+) • Collaboratively managed leads Salesforce, through pipeline with channel partners• Mapped out process for identifying decision makers through cold calls to architects, developers, engineers and construction managers, creating a White Paper to be used by channel partners.

Bellevue, Washington, United States

• Sold full-suite marketing packages to Real Estate agents that included targeted-digital leads, buyer-facing website with back-end, cloud CRM for agents to manage leads and utilize drip campaigns• Coached Real Estate agents on how to maximize ROI from digital leads and marketing suite• Achieved 130% of quota by second-full month via cold calls, methodical consultative sales, virtual presentations (using Join.me) and coaching agents on converting digital leads into sales

Greater Seattle Area

• Established formal training, protocols and growth strategies for multiple verticals and 5 entry-level employees in new department• Navigated complex corporate hierarchies to identify key stakeholders at F500 Auto, Workers’ Comp and Disability insurers - and trained employees to follow - reviving dormant accounts, and opening new opportunities, resulting in 550% growth from Q1-Q3, 2013• Transitioned employees from non-Cloud CRM to Salesforce

Greater Seattle Area

• Recruited and re-negotiated physician rates with over 18 BCAP (Board-Certified, Actively Practicing) orthopedic surgeons in Michigan, winning a $2 million contract with Progressive Auto insurance and recruited and re-negotiated rates with over 32 physicians in Texas significantly increasing profit potential for MCN in the state• Recruited physicians for federal second opinions (SECOP), multiple state workers comp IMEs, Auto IMEs (no fault and liability), disability IMEs, FMLA reviews and exams, pharmacy reviews, utilization reviews, external reviews, and expert witness reviews

• Initiated meetings with local business owners and HR professionals to illustrate how Aflac supplemental plans enhance employee benefits packages, driving employee retention and fostering a more fulfilling workplace environment• Delivered presentations to diverse audiences, tailored to both large groups and individual employees, addressing their unique needs and concerns• Employed cold-calling techniques and actively participated in community events to cultivate leads and sustain a dynamic client pipelineNotable: Won the Consistency Award for Aflac associates, first quarter of 2009.

Washington D.C. Metro Area

• Produced daily articles of varying lengths in fast-paced environment, showcasing adaptability and efficiency by reporting for both the county and daily Metro edition, with a peak responsibility of 27 high schools in 2 counties• Established and cultivated relationships with key community contacts, enhancing coverage depth and access to resources• Developed problem-solving skills, adept at identifying and addressing challenges within the sports domain.• Proficient in analyzing statistical data and crafting compelling narratives to enrich storytelling• Engaged regularly with high-profile athletes and coaches, fostering valuable connections and insights into the sports landscapeNotable: Four sports cover stories, in the daily (circulation of 580,000), during 2007 • Assisted on coverage of Baltimore Ravens NFL training camp • Assisted in coverage of Washington Redskins home games • Selected all-county teams for Prince William and Loudoun Counties and All-Metro candidates from the counties • Covered elite prep events that featured many future professional athletes

Greater St. Louis Area

• Crafted compelling game stories, notebooks, and previews highlighting the St. Louis Cardinals and MLB opponents, alongside feature pieces on historical figures such as former Negro League players (like Buck O'Neil and Prince Joe Henry) and St. Louis Cardinals Hall of Famers (Bob Gibson, Bruce Sutter, Willie McCovey, Mark McGwire, Lou Brock among others) during Cardinals' 2005 run to the NLCS• Demonstrated effective interview techniques, adept writing, and communication skills, while collaborating remotely with editors in New York• Conducted comprehensive research on teams, players, and statistics prior to each game, ensuring accurate and insightful coverage, while also being responsive to breaking news within the MLB sphere

Greater Seattle Area

• Led comprehensive coverage of high school sports content across the South Puget Sound region, encompassing diverse athletic events and stories including future NFL running back, Jonathan Stewart's quest to break the state rushing record and the state basketball tournament which featured future NBA players Isaiah Thomas and Rodney Stuckey• Spearheaded coverage of the Washington State University football team during the 2004-05 season, delivering analysis and engaging content to audiences

Colorado Springs, Colorado Area

• Assisted in breaking news coverage of Air Force football team steroid scandal, completed multiple stories on local Olympians, PGA Tour events, NASCAR, Colorado Rockies baseball, ProRodeo events and Denver Broncos preseason NFL football• Readership circulation > 100,000

Pullman, Wa

• Sports Editor (Spring 2003-2004): Oversaw a team of 10-15 sports writers, providing training, editing stories, and designing two-to-four sports pages nightly• Assistant Sports Editor (Spring 2003, Fall 2003): Assisted in editorial tasks and contributed to the sports section's operation• Sports Writer (Aug. 2001-Dec. 2003): Provided comprehensive coverage across various beats, producing news stories, opinion columns, enterprise and personal feature stories related to WSU athletics. Beats included full coverage of football during their 2003 season, culminating in a Holiday Bowl victory and No. 9 ranking. Also covered men’s basketball, volleyball, swimming, and track and field.Notable Achievements: Recognized as the best writer on staff by peers in Fall/Winter semester 2003. As sports editor, expanded coverage to include Pullman HS, dedicated February to Black history, focused on newsier sports issues, and revamped the Sports Weekend pull-out section.

Lewiston, Idaho, United States

Covered a range of high school and local college sports events, including the NAIA World Series, Pac-10 Basketball, Baseball, Track and Field, and multiple state championship tournaments for both WA and Idaho high schools

Initiated career in professional journalism while attending community college. Gained valuable experience and amassed a portfolio of bylines covering high school sports, local college and professional sports events. Collaborated with professional editors, writers and developed relationships with notable coaches and athletes in the South Puget Sound Region, laying the foundation for a successful journalism career.