Daniel Snow Email & Phone Number

Boston, Ma, Us

Home of Litesport, a VR fitness experience that brings real trainers into your home with Boxing, Total Body, and Strength workouts).

Advising high-growth startups on scaling teams & systems successfully. Focus areas:- People (talent engagement, building high-performance teams, leadership development)- Technology (business systems strategy, SaaS product strategy)

Somerville, Ma, Us

Formlabs is a $1B+ privately held global manufacturer of 3D printers, accessories, and materials in Somerville, MA with a mission to expand access to digital fabrication technology.I was recruited to build an IT & systems department from scratch with the mission of helping Formlabs scale quickly. During my tenure, I built diverse and high-performing teams. Together, we drove change at an unusually brisk pace and transformed business systems and operations. This had a direct relationship to revenue growth, increased operational efficiency, and improved customer experience. RESULTS:• Annual revenue targets more than doubled from ~$85M to ~$175M• Organization grew from ~325 to ~625+ FTE globally• Preferred stock price increased from ~$15 to ~$50• Saved ~$1.69M over 3 years through negotiations on new subscriptions, renewals, and eliminating unused software• Consistently outstanding engagement survey results & low turnover in my departmentKEY PROJECTS:• Led Salesforce platform consolidation strategy, adding Service Cloud, Partner Community, and Propel PLM/QMS.• Established real-time integration between core systems (Salesforce, Magento, NetSuite) and with multiple global warehouses.• Led recovery of NetSuite ERP implementation covering every major process (e.g. Order-to-Cash & Procure-to-Pay) covering 6 global subsidiaries and AvaTax global tax compliance to support M&A.• Established core security protocols and improved security hygiene w/ deployment of 2FA, endpoint security, encryption, and streamlined technical on/off-boarding.• Drove architecture of Magento B2B site that supports $100M+ via eCommerce customers, channel partners, and serves as the quote-to-order engine for direct sales reps.• Consolidated 6 phone systems globally into modern VOIP platform w/next-gen call center for our sales and service teams.• Scaled systems and network to support growth spanning 2 new buildings and 10 new office suites as company doubled in size and headcount.

While leading Cloudaction, I envisioned actionHub (an integration engine built on the Salesforce platform). After bootstrapping this with a few client-funded projects, I co-architected a full-scale product and we spun off this separate company.RESULTS:• Led product from initial architecture to market release in < 9 months with minimal resources• Achieved AppExchange security review & approval in 8 days• Product and company were profitable at every stage of developmentKEY PROJECTS• Envisioned, created, and launched actionHub, serving as co-architect and product manager for the only integration engine built entirely on the Salesforce platform. • Led agile development team to take actionHub from initial architecture to market release in less than 9 months with minimal resources and budget. Achieved AppExchange security review approval in only 8 days. • Provided go-to-market leadership, creating the strategy, pricing, and marketing content (e.g. website, datasheets) for actionHub. Efforts led to multiple strategic deals within days of product release. • Delivered hands-on leadership for all stages of product lifecycle (conception, design, realization, and service). • Led architecture and product strategy for creation of adapters to multiple enterprise systems. • Provided leadership in establishing strategic MSP partnerships. Developed joint eBonding offerings based upon actionHub adapters to popular enterprise ITSM systems such as ServiceNow and Remedy.

Tulsa, Ok, Us

As Cloudaction’s Global Solutions Director, I was responsible for the day-to-day direct management of Cloudaction, with primary responsibility for developing and growing the firm’s consulting team, providing hands-on leadership for strategic client engagements, developing consulting solutions and best practices, providing pre-sales management, and architecting the delivery of measurable value to our clients.RESULTS• Secured strategic $600k+ contract during my first 3 months. • Increased average deal size from $40k to $200k in 18 months. • Established profitable global consulting teamKEY PROJECTS• Established new Salesforce practice. Built global team and provided hands-on consulting leadership as we completed 200+ implementations in 18 months. • Developed RFP, negotiated contract, led client workshops, defined architecture, and managed the successful program to deliver complex implementation encompassing Sales Cloud, Remedyforce, custom dev, and integrations. • Provided solution architecture and program management for strategic enterprise client projects. • Established new implementation methodology and optimized all related processes and collateral. • Defined new service offerings for process optimization, Salesforce implementations, and managed services.

I founded and led this boutique firm and we developed a reputation for integrity and results. We never maintained a sales team and grew the business exclusively through referrals. Prior to our exit, my team and I developed multiple valuable add-on solutions and were well-established as the go-to firm for the most challenging enterprise projects.KEY CLIENT RESULTS:• Created an early warning system for a Fortune 500 manufacturing firm, enabling detection and correction of engineering issues during pilot programs and saving $5M+ in future warranty claims. • Replaced multiple legacy systems for a Fortune 500 financial services firm with an integrated service management platform, meeting their unique business needs and saving them $250k+ annually. • Developed a critical knowledge portal, enabling a manufacturing firm to securely provide critical knowledge directly to dealers and owners (including active military), resulting in 43% reduction in call volume to Technical Services. Significant improvements led to JD Power & Associates Customer Satisfaction Award.

During this 4-year period, I had the opportunity to engage with organizations in every industry. While I was focused on ITSM implementation projects, I started out doing rapid engagements and was with a new client every week. In the last year or two, I was using the ITSM platform as a tool for business automation and was solving a wide range of challenges for my clients.• Led client solution workshops (blend of ITIL best practice process and technology) and provided hands-on technical implementation and training for 100+ IT Service Management (ITSM) engagements. • Delivered training classes and 1:1 engagement mentoring for clients, partners, and independent consultants. • Established reputation for high integrity and exceptional results. Specialized in highly customized systems, challenging requirements, and successful remediation for troubled clients/systems.

Us

Manchester, Greater Manchester, Gb

Tulsa, Ok, Us