Service Delivery Manager
CurrentAs a Service Delivery Manager with Microsoft Industry Solutions, I was responsible for managing a portfolio of partner-led delivery engagements and presales, ensuring consistent and quality delivery to the customer. I monitored project financials, managed metrics, and proactively monitored for risks and issues. My experience in end-to-end ownership, strong negotiation skills, and proven track record of delivering complex programs made me a valuable asset to the team. I also demonstrated leadership skills, a strategic mindset, and a high level of empathy in anticipating customer reactions and partnering across organizations to effectively mitigate, evaluate, and resolve customer requests or concerns.