Syed Nizamuddin Razvi Email & Phone Number

Bengaluru, Karnataka, India

• Lead a team of specialists to achieve world-class levels of customer satisfaction; ensure appropriate resources are in place and work schedules are established
• Work globally with counterparts and leadership globally to respond, investigate and take accountability for tasks
• Participate in driving the organizational vision, global projects and initiatives; proactively identifies more efficient strategies to promote efficiency
• To ensure staff are adequately prepared to support products by developing, planning, and implementing training, processes and programs
• Managing the implementation of global processes and plans to ensure effective delivery of technical support
• Measure and monitor performance against established service levels to ensure achievement of individual and team targets, conduct periodic verification of work to ensure adherence to organizational standards

• Resolving BIM 360, ACC and Assemble issues reported from Autodesk customers/partners by providing effective technical solutions, directions, and troubleshooting advise via standard modalities like Email, Chat.
• Assisting team members and enabling them with product trainings and techniques to help resolve their on-going customer service requests
• Prioritize critical technical issues and monitoring of service level compliance
• Document support interactions in SFDC
• Escalate and report product defects to the development team as required
• Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, and in our internal case management system

Dubai, United Arab Emirates

• Handling an additional responsibility of Adobe Sign and Oracle Primavera P6 along with Autodesk solutions.Adobe:
• Helping customers transform their paper-based signature processes to E-Signature workflows with Adobe Sign.
• Leading technical sales by understanding the business goals and unlocking hidden opportunities with product presentation and live demonstrations.
• Extending post-sales support by successfully onboarding customers with Adobe Sign activation and account setup.
• Providing training and implementation services by following best industry practices, and to ensure customer success with efficient adoption of Adobe’s E-Signature Solution.
• Delivering walkthrough of Adobe Admin Console and Adobe Volume Licensing portals to enable administrators effectively manage user licenses.

Dubai

• Autodesk:
• Responsible for leading and delivering on all technical sales aspects of Autodesk Construction Solutions.
• Perform technical demonstrations and positioning Autodesk Architecture Engineering & Construction Collection and BIM 360 as the leading construction software solution to prospects
• Acts as an evangelist for Autodesk Solution portfolio.
• Handle all assigned incoming activation/onboarding requests.
• Contact customers by Email/Phone to organize a remote activation meeting

Bengaluru Area, India

• Assisting sales team by driving pre-sales technical discussions, product demonstrations and helping customers solve their design challenges.
• Participating in roadshows and seminars by conducting product presentations on Autodesk Building Design Suites, Bentley AECOsim Building Designer and PTC Creo.
• Extending post-sales support with installation and product training.
• Product troubleshooting and addressing various support queries received from InterCAD Systems Bangalore Clientele.
• Representing InterCAD at partner competition and training organized by Autodesk and Bentley Systems.

Bengaluru Area, India

• Training Engineering and Architecture students on CAD tools like: AutoCAD, Catia V5, and NX8
• Providing lab assistance to students for ensuring successful application of CAD knowledge gained during theory sessions, by solving the workbook exercises using CAD tools.
• Assisting sales team by conducting software presentations and live demo for in-house events.

Bengaluru, Karnataka, India

Responding to and resolving CITI credit card customer queries via chat by providing information on Card Statements, Bill Payment, Account setup etc.,