Stacy Simpson Email & Phone Number

• Oversee our live support and technical integration teams in the US and EMEA• Help our live support team to provide our customers the best support and see a customer satisfaction rating of 99.6%• Manage all US technical resources• Support prospect and client HRIS integrations, technical requirement scoping and delivery for the region• Enable Client Solution Consultants (CSCs) to scale with implementation volume• Manage Client Success Manager (CSM) requests for updates to existing client integrations• Work directly with Global Tech Business Analysts to scale region processes• Support CSC & CSMs with in-region real-time support for critical issues• Support in region technical partner enquiries

• Responsible for managing clients from implementation into ongoing account support• Ensured our SaaS software was optimized and configured to meet client business and operational needs• Worked with our implementation team to ensure a new client's smooth transition from implementation into a space where the support team and myself provided ongoing account support• Training, optimization, configuration, integration, implementation, problem solving, project management and account management were key elements of my day-to-day role.

Delafield, Wi

• Partnered with and guided clients to achieve a defined value proposition through a proven implementation methodology including: discovery/requirement gathering, application branding/configuration, best practice education, application training, project management and client communications• Partnered with Support by ensuring that clients were educated during the implementation cycle and communicating any unique use cases and/or client specific requirements, setting up the Support team for success• Partnered with Montage Product Management to incorporate client feedback, use cases and unique requirements in support of the continuous development of the Montage Solution Product Roadmap• Successfully managed multiple concurrent clients and implementation projects

Milwaukee, Wi

• Lead the creation, implementation, and delivery of training programs related to Human Resources subjects including but not limited to supervising, performance management (including coaching), systems process instruction, workplace behavior, recruitment (PeopleAdmin and full cycle of recruitment), employee on-boarding, new and changing policies, procedure, and regulations that apply to UW employment, and other topics determined by need• Provided and coordinated training for our Human Resources System (HRS) for the entire campus (PeopleSoft)• Served as the University of Wisconsin-Milwaukee Training Lead for the University of Wisconsin (UW) System Human Resources System (HRS)

• Provide training, authorizations and oversight of online recruitment system for the entire campus (PeopleAdmin)• Provide and Coordinate training for our Human Resources System (HRS) for the entire campus (PeopleSoft)• Develop training for the HRS for those users who access the system to view data, review/approve student’s time, enter absence takes for Unclassified staff, and to provide assistance for completing forms that are routed to Human Resources for entry• Provide training to new Human Resource Specialists and Assistants in the Academic Employment Services Area• Consult, assist and analyze recruitment efforts and plans, vacancy announcements, screening documents, and recommend sources for diversification• Advise personnel representatives and related HR staff on policies and procedures regarding appointment status, status changes, non-renewal, performance evaluations, leave types and rights• Serve as the University of Wisconsin-Milwaukee Training Lead for the University of Wisconsin (UW) System Human Resources System (HRS) Implementation• Coordinate HRS Deep Dive Training Sessions with UW System for staff in the Human Resources Office as well as provide feedback to UW System on additional topics needed• Serve on several committees that pertain to Trainingo Chancellor’s Best Place to Work Leadership Initiative focusing on leadership and supervisory trainingo UW System Regional User Group Organizing Team to lay out a future training plan for campuses to work togethero State of Wisconsin Executive Order 54 for Child Abuse Reporting to ensure that the campus is trained properly on how to report abuse they see

• Analyzed and oversaw faculty and academic staff recruitments in assigned client groups for compliance with state personnel/UW-System/UWM laws, rules, policies, practices, procedures and federal affirmative action laws • Assisted with implementation of online recruitment system (PeopleAdmin)• Provided regular training sessions to campus users on online recruitment system (PeopleAdmin)• Input and analyzed personnel action forms• Served as a campus resource on leave accounting issues for faculty and academic staff

• Accountable for the input, auditing, updating and all other duties to meet all deadlines and schedules for the Unclassified Payroll • Communicate and provide general advice on all payroll issues, deductions, withholdings, Kronos time reporting and general payroll procedures• Assisted and Trained staff on utilizing the Kronos System for Student Time Reporting and Approvals• Responsible for the coordination of input of personnel and payroll transactions for Student Payroll• Input Classified Payroll hours and leave and reviewed payments to assure compliance with all provisions linked to their classifications• Perform audits as necessary when requested of employee’s to ensure accuracy of payroll and payroll overpayments• Create and maintain databases and queries with Microsoft Access and Hyperion Insight

• Responsible for the coordination of input of personnel and payroll transactions for Student and Classified Payroll.• Communicate and provide assistance to department offices regarding payroll questions and concerns• Counsel employees with their payroll concerns and assist them in all the necessary paperwork• Process emergency contingent check requests• Calculate leave balance payouts/overpayments for employees• Assist international employees with government documents• Supervised student hourly employees in office

• Advised and counseled employees to assure proper withholding of taxes• Assisted with entry of W-4s, direct deposits, and payroll deductions

Mba, Hr Management Concentration

Activities and Societies: Graduate Business Association, Sheldon B. Lubar School of Business Black and Gold Committee

Bachelor Of Arts, Psychology

Activities and Societies: Circle K, Student Association

Education record

Education record