Stacy Simpson Email & Phone Number

• Oversee our live support and technical integration teams in the US and EMEA
• Help our live support team to provide our customers the best support and see a customer satisfaction rating of 99.6%
• Manage all US technical resources
• Support prospect and client HRIS integrations, technical requirement scoping and delivery for the region
• Enable Client Solution Consultants (CSCs) to scale with implementation volume
• Manage Client Success Manager (CSM) requests for updates to existing client integrations

• Responsible for managing clients from implementation into ongoing account support
• Ensured our SaaS software was optimized and configured to meet client business and operational needs
• Worked with our implementation team to ensure a new client's smooth transition from implementation into a space where the support team and myself provided ongoing account support
• Training, optimization, configuration, integration, implementation, problem solving, project management and account management were key elements of my day-to-day role.

Delafield, WI

• Partnered with and guided clients to achieve a defined value proposition through a proven implementation methodology including: discovery/requirement gathering, application branding/configuration, best practice.
• Partnered with Support by ensuring that clients were educated during the implementation cycle and communicating any unique use cases and/or client specific requirements, setting up the Support team for success
• Partnered with Montage Product Management to incorporate client feedback, use cases and unique requirements in support of the continuous development of the Montage Solution Product Roadmap
• Successfully managed multiple concurrent clients and implementation projects

Milwaukee, WI

• Lead the creation, implementation, and delivery of training programs related to Human Resources subjects including but not limited to supervising, performance management (including coaching), systems process.
• Provided and coordinated training for our Human Resources System (HRS) for the entire campus (PeopleSoft)
• Served as the University of Wisconsin-Milwaukee Training Lead for the University of Wisconsin (UW) System Human Resources System (HRS)

• Provide training, authorizations and oversight of online recruitment system for the entire campus (PeopleAdmin)
• Provide and Coordinate training for our Human Resources System (HRS) for the entire campus (PeopleSoft)
• Develop training for the HRS for those users who access the system to view data, review/approve student’s time, enter absence takes for Unclassified staff, and to provide assistance for completing forms that are routed.
• Provide training to new Human Resource Specialists and Assistants in the Academic Employment Services Area
• Consult, assist and analyze recruitment efforts and plans, vacancy announcements, screening documents, and recommend sources for diversification
• Advise personnel representatives and related HR staff on policies and procedures regarding appointment status, status changes, non-renewal, performance evaluations, leave types and rights

• Analyzed and oversaw faculty and academic staff recruitments in assigned client groups for compliance with state personnel/UW-System/UWM laws, rules, policies, practices, procedures and federal affirmative action laws
• Assisted with implementation of online recruitment system (PeopleAdmin)
• Provided regular training sessions to campus users on online recruitment system (PeopleAdmin)
• Input and analyzed personnel action forms
• Served as a campus resource on leave accounting issues for faculty and academic staff

• Accountable for the input, auditing, updating and all other duties to meet all deadlines and schedules for the Unclassified Payroll
• Communicate and provide general advice on all payroll issues, deductions, withholdings, Kronos time reporting and general payroll procedures
• Assisted and Trained staff on utilizing the Kronos System for Student Time Reporting and Approvals
• Responsible for the coordination of input of personnel and payroll transactions for Student Payroll
• Input Classified Payroll hours and leave and reviewed payments to assure compliance with all provisions linked to their classifications
• Perform audits as necessary when requested of employee’s to ensure accuracy of payroll and payroll overpayments

• Responsible for the coordination of input of personnel and payroll transactions for Student and Classified Payroll.
• Communicate and provide assistance to department offices regarding payroll questions and concerns
• Counsel employees with their payroll concerns and assist them in all the necessary paperwork
• Process emergency contingent check requests
• Calculate leave balance payouts/overpayments for employees
• Assist international employees with government documents

• Advised and counseled employees to assure proper withholding of taxes
• Assisted with entry of W-4s, direct deposits, and payroll deductions

Mba, Hr Management Concentration

Activities and Societies: Graduate Business Association, Sheldon B. Lubar School of Business Black and Gold Committee

Bachelor Of Arts, Psychology

Activities and Societies: Circle K, Student Association

Education record

Education record