S Naga Santhosh Kumar (Sns) Email & Phone Number

Bengaluru, Ka, In

Gurugram, Haryana, India

Gurugram And Chennai , India

CLIENT: SUN Direct Ltd, Chennai, India- A La Carte design and adaptation into Oracle Siebel CRM and Automating customer service process.- Designed hierarchy-based SOP for addressing service request’s & approvals in case of waivers/discounts.- Created data integration solution on Oracle AIA to enable data sync b/w filed ops & back-end support.- Solution involved field service engineer visit scheduling using dispatch board, integration points with other applications for the runtime data exchange and inventory management.- Worked on Oracle BIP reporting tool to generate monthly/weekly reports using SQL QUERIES - Trained 1000+ application users & ensured seamlessly process migration to enhanced systems.

Gurugram, Haryana, India

CLIENT - Hyundai Motors, USA- Bluelink Connected Car systems - Migrated Hyundai (USA) systems from Denovo to Microsoft Azure servers.- Aided the team in installation of AIA middleware, BRM, Siebel and Layer 7 on LINUX servers- Responsible for end-to-end testing and designing test cases for smooth transition which demanded complete understanding of business process and software integration nitigritties .- Stakeholders: Billing by CC Avenue, Reporting by OBIEE, Comm by Oracle AIA, Platform–Siebel CRM- Designed RESTFUL APIs in Notepad++ to trigger the billing process.

Gurugram, Haryana, India

CLIENT - Mercedes Benz India, - eDMS [Dealer Management System] Landscape - Identified bugs in warranty settlement process and debugged it using Oracle Siebel Tools.- Designed & deployed Batch Settlement process for customer Warranty claims; Improved dealers’ efficiency by 90%- Advanced user of e-scripting and workflow designing Siebel tools; Handled project on base and business layer- Strategized & designed security check-ins for taxation hierarchy & reduced pilferage by dealers/distributors.

Dhanbad, Jharkhand, India

- BCCL is subsidiary of Coal India Ltd, world's largest govt. owned coal producer.- Studied the Coal grading process in Moonidih and Mahuda Coal Washeries.- Identified route cause for accumulation of coal dust in Heavy media cyclone machinery (Coal Grader)- Proposed 25mm to 50 mm thick engineered “ceramic lining” to mitigate the wear and tear of machinery & to achieve maximum efficiency of separation as per CFD Analysis.

Visakhapatnam, Andhra Pradesh, India

- Studied various aspects of the refining process and the underlying technical issues- Learned the working process of the processing units like CDU’s, FCCU’s, DHDS, SRU etc.,

Bachelor'S In Technology, Chemical Engineering

Activities and Societies: SPORTS : Athletics, Volleyball TECH : Case Study, Chemical Innov, Ad-DesigningGOLD in Chemical Innovation.

Intermediate, 90.10%

Matriculation, 85%

Activities and Societies: Sports: Athletics, Cricket, Football Soccult: Tribal Folklore- Vice Captain Newton House - Participated in Cyber.