As a Fractional Chief Operating Officer, I was tasked with building out operational and HR processes, mapping technical architecture, and onboarding IT and HR platforms to support infrastructure. I streamlined workflows, optimized processes, and implemented strategic initiatives to drive growth and scalability.

The design and support of the product lifecycle management framework led me to the Value-Added Services office of the COO to support portfolio operations for the entire Value-Added Services organization that includes 4 portfolios with 250+ products. As a team we are strategically reviewing various operational initiatives that will position internal Value-Added Services team to successfully execute on their goals. My first initiative has been to lead the development of a strategic Product Roadmap that captures prioritized products, enhancements and platforms in a centralized location for the 4 business units within VAS, while creating access for cross-functional teams like Sales, and Technology.Utilizing my training expertise, I'm designing training for teams across Visa to showcase how Product Roadmaps could be used to support quarterly reporting and sales initiatives.

The strategic thinking, training and operational support involved in product and sales operation led to an opportunity to join Risk and Identity's brand new Strategy & Operations team. A team centralized to support all operational aspects of Risk and Identity products. I began with learning all aspects of the product families: what they do, the technology it is built on, the benefit to our clients and how they're sold. As a team, we organized all products into an taxonomy while using the pragmatic framework to perform gap assessments on position in the market, competitive landscape, product focus, distinctive competencies, GTM plan and enablement and distribution strategy. We used this framework to strategically inform Product leaders on what resources are needed to scale. Additionally, I utilized my training skill set to host product training sessions for each product family to educate cross-functional teams and sales organizations on the value of our products. With the gap assessments completed, I began strategically advising on GTM/ Commercialization strategy for each product family. Met with each team to review assessment details, implement a plan to take their pilots out to market and allocate resources.Coupling my Grad School experience and current advising experience, I requested to spend 4 months with Visa's in-house consulting firm to learn more about the consulting track. I took on a 4 month project with our Advising team in Sydney, Australia to learn about insights we generate for our clients and how we pitch and earn business. I used this experience to join an exclusive project to redefine the Risk and Identity product strategy. Utilizing my product knowledge and research skills, I support executive leadership to create the strategy we use today for Risk and Identity Solutions. This led to an opportunity to define the product lifecycle requirements for Risk and Identity Solutions. Pragmatic Institute Certificate completed September 2022

Joined the Visa Analytics Platform (VAP) product operations team to manage, and track product performance. Learned how to build product metric dashboards in tableau. Trained on billing procedures for all regions (LAC, CEMEA, AP, NA & EU). Developed and managed a client success program for the Technical Account Managers in Manila.Developing the client success program led to supporting cross-functional teams in training and client success. Tracking and managing regional client trainings during launches of new enhancements or features. Having greater understanding of external client management and training led me to cross-functionally support the Data Product sales team to manage prospects and opportunities in MS Dynamics. At the time, I only knew of two data products. The Sales Operations support opportunity broaden my understanding of several other data products within the organization. I was able to track sales performance for risk and identity products, providing me with invaluable experience into risk products. My client success experience led me to develop a client success program for Visa Destination Insights (VDI). The program implemented platform training, a client feedback loop to support prioritization of enhancements and increased sales.

Having built strong relationships with my hiring partners, I was hired permanently to join the Data Products organization as an Associate Product Manager. Switching careers to Product Management meant becoming a quick-study in all aspects of the career. I rose my hand for any opportunity to gain more experience in the field. Agile and Scrum Master training - completed August 2018Product Management School (Visa University) - completed October 2018Designing and tracking product metrics for globally available productsManaging 2 scrum teams in multiple time zones using Jira: Developing epics, stories and features. Tracking progress and prioritizing efforts. Leading and supporting product reviews, retrospectives, demo's and pilot launches.These responsibilities lead to an opportunity in Product Operations.

Took a consultant opportunity to join the Talent Acquisition team at Visa's Foster City office to manage multiple open roles. Gravitated to the Cybersource and ANET business, focused on being their primary recruiter for all levels of the organization to fill roles, drive recruiting strategies and increase diversity across the business. I developed long-lasting relationships with leaders across the organization that I partner with today in my current role at Visa. A proven strength has been building relationships.

A full-cycle, accomplished recruiter responsible for identifying, attracting and hiring talent for all levels of the organization. I managed the entire recruitment process from sourcing to extending offers. My greatest strength was partnering with hiring managers and cross-functional stakeholders to understand their needs and design the best hiring strategies. My role extended to support and implement Global Human Resources initiatives across the country that successfully placed MBA grads in career opportunities, implement human resource systems across the organization globally and develop talent who remain with the organization today.

Location Labs: Hired as a recruitment consultant to act as the liaison between the technology organization and potential candidates. I was responsible for finding, attracting and engaging qualified candidates for open technical roles. I coordinated and facilitated the interview process while providing feedback, guidance and a positive hiring experience for both the candidate and the hiring manager.AnswerLab: Hired as a recruitment consultant to engage top executive talent to drive the sales transformation for the US.Prologis: Hired as a recruitment consultant-to-hire to fulfill the sole recruiter role in the Global Headquartered office in San Francisco. Supported all open roles on the West Coast until hired permanently to manage recruitment and talent initiatives for the West, Central and Southern US regions.

Connected to the vision of this organization, I joined Playworks as an talent consultant to partner with AmeriCorps and Playworks to identify and attract qualified talent for elementary schools nationwide. The goal was to bring organized play back to school-aged youth. I networked with regional organizations to source prospective talent and develop partnerships. My super power is bringing people together, I implemented weekly meetings for regional directors to review talent gaps and recruitment needs.

Moved back to Northern California to broaden my recruitment experience. I began as an office administrator who managed all front office responsibilities and talent profiles to ending as a Staffing Manager. For junior Human Resource personnel, Robert Half is the best training ground. I developed a wealth of skills three years out of my undergraduate degree: basic HR system management, a work ethic, a client-centric approach, negotiating, building long-term relationships, generating business opportunities and sourcing top talent at various levels. Gravitated at the end to the healthcare and finance industries with a undergraduate background in healthcare. Experienced building a book of business with local and regional hospital groups to be their primary talent distribution. Won client contracts historically contracted with RHI competitors.