Benjamin Snyder Email & Phone Number

Durango, Co, Us

• Manage and lead the onboarding experience for Pluralsight's largest Flow enterprise customers from end-to-end, including application installation, training rollout, and program launch.• Assign projects to onboarding consultants and collaboratively work to ensure consistent delivery of strategic key results.• Consult with senior engineering leaders at the executive level in designing strategic adoption plans and delivering expert training that maximize product usage and revenue.• Provide training and expert guidance to software engineering leaders on metrics that increase throughput utilizing Agile Scrum and Kanban workflows, improving time-to-value and throughput on services delivered.• Manage ad hoc projects and serve on committees to improve account accuracy and provide strategic guidance for the Voice of the Customer program.

Durango, Co

GitPrime analyzes a team’s codebase to quantify software engineering progress and help engineering managers lead their team effectively. Unlike traditional ticketing systems, that only track requested features based on self-reporting, GitPrime leverages the data from version control to provide timely and accurate answers based on facts not feelings.GitPrime was acquired by Pluralsight in May 2019.

Durango, Co

HireUp is a very specialized recruiting firm. We do nothing but technical-focused positions. Our dedicated philosophy has helped us become one of the most successful engineering recruitment firms in the Silicon Valley. HireUp isn't just our name, it's our motto! Whether you need to staff a new team or fill a specific opening, we can help!• Identified candidates and generated a large volume of candidates for the pipeline of approved client openings• Called, screened, and qualified candidates to ensure a positive candidate and client experience• Scheduled phone and on-site client interviews• Communicated offer letters and other outstanding requirements once candidates reached the offer stage• Inputted new data and maintained data records accurately in the applicant tracking system• Networked with industry contacts and referrals• Direct Sourcing by using effective techniques to screen individuals, listening to their needs and finding them unique opportunities that fit what they are looking for.• Building lasting relationships with each individual so as to gain trust in hopes that we may be of help to them in the future.• Marketing companies of whom we represent with each candidate we deem to be a necessary fit for that company and their perspective positions.• Account Management, Lead Generation, Offer Negotiations and Execution.• Called potential candidates to cultivate ongoing relationships• Cold called companies and pitched qualified candidates to Executives, HR and Internal Recruiters• Negotiated contingency agreements with companies to create a fair value for our boutique service• Full life-cycle process from first point of contact to placement to continued coaching through guarantee periods• A top producing agent throughout tenure

Durango, Co

- Take escalations from Inbound Customer Support- Troubleshoot computer and point of sale systems over the phone with both technical and non-technical merchants- Run network tests and diagnosis including telnet, tracert, ping, DNSflush, ipconfig, and SpeedTest over the phone with customers, helping them pinpoint where their problem lies- Work with a range of people from non-technical customers, POS vendors, and software developers throughout the day, using different language for each-Help investigate possible fraud or risky behaviors, advising and escalating as needed- SME on many subjects for all of customer support (funding, FSA cards, EBT cards, Quickbooks POS, MICROS POS, SQL Queries on RMS POS, various compliance projects, Canadian funding, and EMV)- Help train new hires- Work under the Director of Support with other departments on company-wide large-scale projects, serving as the voice of customer support- Resolve tickets in a timely manner (within 24 hours) and follow up as needed- Create guides for other Technical Support agents and update department documents- Collaborate with other departments to help customers resolve issues- Work with developers on bugs with their software, thoroughly documenting complaints, symptoms, diagnosis and escalating as needed- Work on-call after hours for Inbound Customer Support escalations- Work closely with other teams such as NOC during outages helping them diagnose issues while handling large call volume and keeping customers informed of the situation- Help merchants with any financial discrepancies and find the root cause.