Bree Snyder Email & Phone Number

Portland, Or, Us

United States

San Diego County, California, United States

Accountable for executional aspects of product assortment, including item and vendor setup, item and order maintenance, order tracking, and store and vendor communication.Supported the buyer in the product vision and assortment planning to maximize sales, per cap, COGS and inventory health.Worked with replenishment and planning teams to achieve sales, per cap, inventory goals, sku goals, and COGS goals Fostered strong relationships with internal team members and vendors to effectively manage communication of product needs and plans.Initiated and maintained system data for item setup, maintenance, reactivation, price and cost changes, promotional activity and vendor setup.Manage of product lifecycle, including executions of markdowns, management of active, inactive, and seasonal item statuses.Managed operational aspects, including item setup/maintenance, PO placement, order tracking, order maintenance, vendor communication and store communication.Executed purchase order maintenance and trade discrepancies, ensuring order quantities are accurate and correspond with vendor invoicesCollaborated with accounting to resolve issues related to vendor payments, freight and invoice discrepanciesPartnered with freight and logistics on controlling freight cost and maintaining shipping efficiencies

San Diego, California, United States

As a Customer Service Manager, I worked cross-functionally with Product Development, Sales, Engineering, and Marketing teams to be the voice of the customer.• Owned all client interactions involving support and service and engaged with clients as a main point of contact through the entire customer life cycle- while reporting to the president of the company• Consulted clients and built strong, valuable relationships resulting in high levels of customer satisfaction and retention• Developed a customer feedback strategy and documented all user & product feedback, issues,suggestions, and improvements for leading and driving new projects• Maintained and presented metrics reports demonstrating variations over time in customer behavior, app behavior, and operations of the business, while providing actionable items for appropriate teams.• Troubleshooted customer issues while providing web training and educational materials to users• Managed projects in partnership with digital marketing initiatives defining scope, schedule, budget, risk analysis, and major deliverables to ensure timely completion• Leveraged multiple platforms such as Shopify, Slack, Hubspot, and JIRA

San Diego, California

• Processed and entered customer orders by verifying pricing, confirming part numbers, checking stock, and assigning appropriate ship dates based on customer needs and manufacturing requirements.• Maintained accurate and up-to-date customer records in the CRM and ERP.• Issued RMAs, followed up on return status inquiries, and communicated the results of evaluation with the customer.• Addressed all customer questions regarding the company’s products and services; checked order status, responded to change orders, and resolved customer dissatisfactions and complaints.• Followed up on customer orders, took responsibility for customer satisfaction and exceeding customer expectations.• Assisted inside and outside sales staff in a business-to-business sales environment with serving their current customers and future prospects.• Assisted the marketing team in special projects including the employee yearbook, employee training videos, customer online interface, and annual distributor training events.• Created an online branded merchandise web-store for promotional sales items including sourcing, buying, inventory management, creating and entering part numbers into our system, and managing shipping. • Streamlined and consolidated customer database, continuously monitored and updated as necessary.• Organized team building activities to celebrate and recognize employees.

United States

• Built and maintained knowledge of visual merchandising strategies and current trends to support company sales goals.• Partnered with department managers to teach and maintained all visual standards; identified store opportunities to ensure product was always being merchandised accordingly.• Competed in Nordstrom visual merchandising competitions; National Winner in October and December of 2017.• Provided support to merchandising, signing, and implementation of visual merchandising direction at the highest level.• Ensured timely installation and demonstrated the ability to properly install and remove trim/window presentations and store promotional events in a timely manner, including the ability to pack, unpack and prep all props.• Demonstrated an eye for detail with regard to design and composition, and the ability to integrate this with customer profiles and demographics.• Supported successful execution of the in-store lighting program through proper installation, removal and adjustment of lighting, including promotional, general store and visual enhancement lighting.• Proactively sought out, anticipated and responded to changing trends in the market. Analyzed sales reports and adapted quickly to support sales.• Ensured mannequin styling and floor layout was in-line with directives, changed frequently, and compelling.• Engaged and motivated the sales teams of each department, ensuring they felt empowered and informed.

Bachelor'S Degree, Communication And Media Studies

Associate Of Science - As, Fashion Merchandising

Activities and Societies: Fashion Club contributing member 2014-2018Attended seminars and volunteered at trade shows including MAGIC.