Marissa S. Email & Phone Number

Canton, Ohio, United States

Canton, Ohio, United States

Knoxville, Tennessee, United States

Knoxville, Tennessee, United States

Charleston, South Carolina Area

In my last role, I built a reputation for excellence in the oversight of all bartending activities. I led a diverse team while playing a key role in assisting bar management with a variety of key administrative and clerical tasks in three separate locations. This involved taking ownership of new hire training, evaluating employee performance, and driving teamwork strategies focused on maximize service quality and friendliness.During my time here, I was commended for a number of big… Show more In my last role, I built a reputation for excellence in the oversight of all bartending activities. I led a diverse team while playing a key role in assisting bar management with a variety of key administrative and clerical tasks in three separate locations. This involved taking ownership of new hire training, evaluating employee performance, and driving teamwork strategies focused on maximize service quality and friendliness.During my time here, I was commended for a number of big achievements, the most notable being appointed to the beverage program's opening team and implementing effective standard operating procedures that ensured maximum program success. I also invented several popular cocktails that were added to the bar's menu and helped boost daily sales, and was recognized as a major part of the sales record team that helped improve service quality at all three locations. Show less

Charleston, South Carolina Area

At Grand Bohemian I efficiently managed all floor activities, closing duties, and team activities. This included assisting the management team with inventory, cost auditing, and beverage ordering while collaborating extensively with service team members to improve goal achievement and operational standards. I also handled a number of special projects focused on improving organization, efficiency, and communication with hotel customers.Among my more notable accomplishments was planning and… Show more At Grand Bohemian I efficiently managed all floor activities, closing duties, and team activities. This included assisting the management team with inventory, cost auditing, and beverage ordering while collaborating extensively with service team members to improve goal achievement and operational standards. I also handled a number of special projects focused on improving organization, efficiency, and communication with hotel customers.Among my more notable accomplishments was planning and leading a mixology class for Renee Rayles and other major lifestyle and travel writers, leading to a featured video spot in her City Lifestyle travel website. I also invented numerous beverages and beverage variations that helped expand the menu, increase revenue, and improve guest satisfaction. Show less

Charleston, South Carolina

In this role I was recognized for delivering high quality customer service in a fast-paced high pressure restaurant environment. It involved extensive communication with a diverse clientele to ensure maximum accuracy and satisfaction. I also led efforts to organize order and inventory information to streamline floor activities, and maintained a constantly evolving knowledge base of current food, beverage, and service items.I was commended on several occasions for my ability to quickly… Show more In this role I was recognized for delivering high quality customer service in a fast-paced high pressure restaurant environment. It involved extensive communication with a diverse clientele to ensure maximum accuracy and satisfaction. I also led efforts to organize order and inventory information to streamline floor activities, and maintained a constantly evolving knowledge base of current food, beverage, and service items.I was commended on several occasions for my ability to quickly address multi-course dinner needs for multiple tables at peak hours. I also identified and implemented improvements to the dining experience which lead to a sharp increase in customer satisfaction ratings. Show less

Fort Lauderdale, Florida, United States

At Seasons 52 I went above and beyond to deliver best-in-class food and beverage service while handling key administrative tasks for the Beverage team at multiple Seasons 52 locations. This included participation in Beverage Management training to effectively handle scheduling and inventory, ensuring adherence to company standards via internal collaboration and mystery shop reports, and pursing high profile industry certifications.My biggest milestones at Seasons included being recognized… Show more At Seasons 52 I went above and beyond to deliver best-in-class food and beverage service while handling key administrative tasks for the Beverage team at multiple Seasons 52 locations. This included participation in Beverage Management training to effectively handle scheduling and inventory, ensuring adherence to company standards via internal collaboration and mystery shop reports, and pursing high profile industry certifications.My biggest milestones at Seasons included being recognized for outstanding attention to detail and tapped on to play a key role in the Opening Team for the company's strategic new McLean, Virginia and Naples, Florida locations. I also managed to complete several key certifications including Lead Server Trainer through Seasons 52 as well as certification with Gallo Wine and Spirits Academy. Show less

West Palm Beach, Florida Area

In my first role as a Bartender for Marriott Hotels, I built an amazing wealth of knowledge and hands-on experience in customer service and business operations while also working with the management team to handle special administrative tasks and projects. Our team worked closely together to establish strong team goals and targets to ensure maximum quality and satisfaction for our customers.Among my biggest milestones in this role was being appointed to the initial opening team for the new… Show more In my first role as a Bartender for Marriott Hotels, I built an amazing wealth of knowledge and hands-on experience in customer service and business operations while also working with the management team to handle special administrative tasks and projects. Our team worked closely together to establish strong team goals and targets to ensure maximum quality and satisfaction for our customers.Among my biggest milestones in this role was being appointed to the initial opening team for the new SeaLevel Harbor Beach restaurant in Ft. Lauderdale. Show less

Associate Of Science - As, Business Management Healthcare

Bachelor Of Science - Bs, Hospitality Administration/Management

Associate Of Science - As, International Baking & Pastry