📍 Manager with over 8 years of experience in sales and customer service team management. I am leading an indirect sales team consisting of over 45 employees. I have been working in sales from the beginning of my professional career playing different roles in sales structures. My core values in managerial work are trust-based relationships and individual approach towards my employees. In my cooperation with internal and external partners I implement ethical business practices. 📍 Key competencies and achievements:➡️ Experience in sales and customer service team management as well as management of points of sales distributed in Poland. ➡️ Co-creation and implementation of sales and customer service policy.➡️ Realisation of sales and customer service KPIs and managing operational budget. Maintaining challenging sales targets and customer service network despite difficult market situation. ➡️ Implementation and optimisation of customer service processes, successful transformation of sales network within 4 years ((First Contact Resolution).➡️ Implementation and execution of customer service standards (quality management i CX➡️ Distribution and sales network development in relevant regions. ➡️ Conducting negotiations with the key business partners – service providers. ➡️ Product development and launch.➡️ Creation and execution of training and development policy, internal sales trainer.