Sobhan Sasmal Email & Phone Number

Mumbai, MH, IN

Navi Mumbai, Maharashtra, India

• Managed and delivered 15 EUXP projects within a 12-month period, meeting all deadlines and staying within budget constraints, resulting in a 20% increase in client satisfaction ratings.
• Implemented agile methodologies and tools across 10 projects, reducing project delivery time by 30% and increasing customer engagement by 25%.
• Developed and maintained project plans, schedules, and budgets for 15 EUXP initiatives, leading to a 10% improvement in project success rate through effective stakeholder communication and collaboration.

Mumbai, Maharashtra, India

• Oversaw a team of support specialists, providing guidance and training to ensure high customer satisfaction ratings.
• Collaborated with cross-functional teams to implement process improvements, resulting in a 20% reduction in support tickets.

Navi Mumbai

• Spearheaded the successful implementation of a company-wide strategic program, resulting in a 15% increase in overall efficiency and cost savings.
• Led a cross-functional team of 50+ employees in executing complex projects, ensuring alignment with organizational goals and objectives.
• Developed and maintained strong relationships with key stakeholders to drive collaboration and facilitate project success.

Mumbai, Maharashtra, India

• Led a team of infrastructure and operations professionals, achieving a 20% increase in system performance and a 15% reduction in downtime.
• Implemented strategic initiatives resulting in a 30% improvement in efficiency and scalability of infrastructure operations.
• Collaborated with cross-functional teams to deliver 100% of IT projects on time and within budget.

Mumbai, Maharashtra, India

• Directed the analysis of complex business requirements, resulting in the translation of 95% of requirements into software solutions, improving system functionality and efficiency.
• Produced and maintained technical documentation, including software specifications, user manuals, and training materials, achieving a 100% completion rate and ensuring end-user comprehension.

• Achieved a 95% resolution rate for hardware and software issues, minimizing downtime and productivity disruptions for end-users.
• Maintained a ticket resolution time of less than 24 hours, ensuring efficient handling of support requests and maximizing customer satisfaction.
• Successfully reduced onsite support requirements by 30% through effective remote troubleshooting and user guidance, optimizing resource allocation.

Powai, Mumbai

• Provided technical support and troubleshooting for hardware, software, and network issues, resolving problems efficiently to minimize downtime.
• Collaborated with cross-functional teams to implement new technologies, upgrades, and system enhancements to support business objectives and improve overall efficiency.

Seepz, Andheri

• Conducted spatial analysis and data processing using GIS software such as ArcGIS and QGIS.
• Supported field data collection efforts and assisted in creating maps and visualizations.
• Executed quality control procedures to ensure accuracy of geographic data and map products.