I led the implementation and change management for large complex deals involving a variety of stakeholders. I managed project timelines, budgets, and resources to ensure successful delivery, collaborating with cross-functional teams to drive project success and meet client expectations.

In my role as the Chief Operating Officer at Citizen Care Health Solutions, I spearheaded the development of interoperability in point of care diagnostics with EHRs, enhancing efficiency and accuracy in healthcare processes. I implemented strategic business initiatives to streamline operations and managed cross-functional teams for improved patient care outcomes. I was responsible for the overall company budget and the well-being of all staff. I lead our go to market strategy in the US and UK

• Implemented new succession planning strategies at CHEO to ensure sustainable patient care.• Streamlined knowledge transfer practices to preserve institutional capabilities.• Collaborated with hospital staff to improve overall hospital operations.

▪ Start Up Company featured in The National Post, CTV News and Yahoo!▪ Fostering global partnerships, including engagement with embassies and government organisations▪ Developing strategic startup goals for years one through five and translating these into a functional operational plan with clear alignment to financial objectives▪ Oversight and advisor on budgeting, feasibility analysis, risk management, P&L statements and forecasting▪ Beta testing modular business models and building infrastructure to ensure overall company success, as we begin to scale

▪ Reduced expenditure resulting in $15.2M cost savings within one fiscal year with no significant disruption to service▪ Identified untapped revenue streams resulting in $3M profit per annum▪ Managed 2 to 15 complex projects and strategic teams concurrently, inclusive of successful IT deployment within complex environments▪ Strategized development and overview of operational plans to optimize business performance by identifying and resolving complex delivery issues, data driven decision making and resource allocation▪ Extensive multi-stakeholder, partnership, facilitation, relationship building, negotiation and conflict management

• A detail orientated leadership role implementing strategic change to the day to day business operations of a complex stream • Lead, influenced and drove innovative change pursuant to a more collaborative and effective process to meet the administrative needs of the stream whilst maintaining effective information flow and efficient utilization of resources in a changing environment.• Successfully hired, trained and nurtured the growth of multiple direct reports in a unionised environment inclusive of managing and conducting comprehensive performance reviews, performance improvement plans and disciplinary protocols and actions.• Lead hospital wide accreditation in accordance with the National Safety and Quality Health Service Standards.• Membership and secretariat of hospital wide Clinical Governance Meetings, Funding Committees and Management Committees.• Full life cycle of relationship management with various stakeholders, local health districts, departments and staff across the network to gather insight, build consensus and deliver on priorities.

• Proficiently knowledgeable and responsible for development of relevant protocols, guidelines, policies and legislature governing scope and ethical review of research projects involving human participants and therapeutic interventions.• Recruited and consented >1500 patients for participation in research studies, pursuant to the ongoing collection and maintenance of clinical and demographic data of participant and study databases.• As a senior officer, act as a resource, an educator and point of contact for patients and colleagues undergoing and undertaking clinical trials, research, diagnostic and therapeutic studies.• Autonomously prepared for, administered and analysed >1500 scientific investigations including but not limited to polysomnographs, MSLTs, neurocognitive tests, sensorimotor tests, and physiological tests, overnight and day time sleep, behavioural and physiological investigations; ensuring high quality data acquisition, appropriate application of relevant research tests, adjusting therapeutic device settings as applicable and producing scientific reports.• Engage with a diverse range of participants and patients, and establishing strong working relationships with academics, doctors and scientists at all levels of the organisation.• Continuous work with various research methodologies and techniques, including consideration of potential research ethics implications with human trials and participants.• Clinical trials research in both hospital and university settings

▪ Designing and conducting an unprecedented cross-sectional qualitative research study within post-war regions of Sri Lanka▪ Planning, execution and successful implementation of a Cancer Registry in collaboration with International Agency for Research in Cancer▪ Conducting an environmental scan of the current state of cancer control systems and gaining an understanding of the scope of the project, to make recommendations▪ Developed culture specific study questionnaire, training manuals, SOPs, ethics submissions, funding proposal and reports, risk assessment, survey methodology and conduct feasibility interviews with a variety of stakeholders to ensure a smooth research study launch

• In collaboration with entire management team, develop and implement strategies for the achievement of centre objectives.• Liaise, build and maintain effective relationships with key stakeholders (GPs, Allied Health Practitioners, Local Health Districts, Lead Agency, Corporate Office, IT, Workforce & HR services) to ensure service priorities are met.• Develop and maintain appropriate standards, practices, policies and procedures for service delivery.• Development and maintenance of systems accounting for all medical and allied health billings, purchasing operations, invoices from creditors and donations and payroll maintenance.• Manage the recruitment and onboarding of GPs, private practitioners and the process of annual credentialing and contracts management in conjunction with the Service Manager.• Train and support clinical staff, administration staff, co-located service providers and private practitioners in practice management systems and software as individually relevant.• Coordination of administrative support for the successful provision of youth friendly and responsive medical and clinical services by private providers, headspace staff and co-located services.