Sergey Sobolev Email & Phone Number

Bangkok, Th

Florida, United States

• Ai Chat Bot Service: Implemented a growth strategy resulting in the launch of an AI-powered chat bot service. This solution significantly improved customer support efficiency for customers and streamlined responses to routine inquiries.• Blockchain Wallet Service: Led development and successful launch of a blockchain wallet product as product owner, driving innovation in secure digital asset management.• ESG Reporting Service: Developed and executed a successful go-to-market… Show more • Ai Chat Bot Service: Implemented a growth strategy resulting in the launch of an AI-powered chat bot service. This solution significantly improved customer support efficiency for customers and streamlined responses to routine inquiries.• Blockchain Wallet Service: Led development and successful launch of a blockchain wallet product as product owner, driving innovation in secure digital asset management.• ESG Reporting Service: Developed and executed a successful go-to-market strategy for a ESG reporting service. This product empowers companies to track, report, and improve their environmental, social, and governance performance, ensuring compliance with evolving sustainability standards.• Insurance Brokerage Platform: Led cross-functional teams in the creation of a comprehensive insurance brokerage platform, transforming the customer experience and optimizing broker operations.• CRM Service: Managed the development and implementation of a robust CRM system, which directly enhanced client interactions, streamlined sales processes, and drove revenue growth. Show less

Almaty, Kazakhstan

• Led a team of developers and coordinate the activities of contractors, including developers, SEO specialists, testers, and designers.• Managed projects involving the creation of new products and the updating of existing ones. Products include web sites such as e-commerce sites, corporate websites, and landing pages. Additional services include payment system integration, CRM integration, accounting system integration, and SEO.• Effectively applied Agile methodology, A/B testing, UX… Show more • Led a team of developers and coordinate the activities of contractors, including developers, SEO specialists, testers, and designers.• Managed projects involving the creation of new products and the updating of existing ones. Products include web sites such as e-commerce sites, corporate websites, and landing pages. Additional services include payment system integration, CRM integration, accounting system integration, and SEO.• Effectively applied Agile methodology, A/B testing, UX design, and Lean Startup principles in creating new products and updating existing ones to launch with minimal costs, accurate requirements gathering, and selection of changes for the best results.• Resolved issues and maintained a customer satisfaction level of over 90%, leading to a 20% increase in repeat orders.• Implemented rigorous testing processes, reducing post-launch issues by 25%. Show less

St Petersburg, St Petersburg City, Russia

• Led a team of business analysts, applying SWOT analysis, stakeholder analysis, and process visualization using BPMN notation.• Responsible for implementing projects to optimize and digitize Business Processes across sales, marketing, production, HR, and other company departments.• Power BI dashboards created contributed to a 50% increase in decision-making speed at the management level, providing flexibility in responding to market dynamics.• Developed and implemented strategic… Show more • Led a team of business analysts, applying SWOT analysis, stakeholder analysis, and process visualization using BPMN notation.• Responsible for implementing projects to optimize and digitize Business Processes across sales, marketing, production, HR, and other company departments.• Power BI dashboards created contributed to a 50% increase in decision-making speed at the management level, providing flexibility in responding to market dynamics.• Developed and implemented strategic KPIs, directly contributing to a 15% overall increase in company performance based on key indicators.• Played a key role in the implementation of an ERP system, resulting in annual savings of $200,000 through process efficiency improvement and resource optimization. Show less

Moscow, Russia

• Managed projects overseeing branch operations and the development and implementation of marketing strategies to attract new clients.• Successfully launched three branches within established timelines and budget, contributing to company expansion and revenue growth.• Implemented a new CRM system, resulting in a 1.5-fold increase in quarterly sales.• Developed and executed a strategic plan to achieve revenue and profit goals, attracting 50 new major government sector clients in… Show more • Managed projects overseeing branch operations and the development and implementation of marketing strategies to attract new clients.• Successfully launched three branches within established timelines and budget, contributing to company expansion and revenue growth.• Implemented a new CRM system, resulting in a 1.5-fold increase in quarterly sales.• Developed and executed a strategic plan to achieve revenue and profit goals, attracting 50 new major government sector clients in 2019.• Optimized customer support processes, reducing customer losses by 25%.• During the 2019-2020 coronavirus pandemic, reduced operational expenses by 40%.• Improved business processes and internal communication through digital transformation. Show less