Michael Passage Email & Phone Number

Calabasas, California

Land Rover Pasadena

Van Nuys

Internet and Fleet Sales for Fiat-Alfa Romeo and Maserati-Responsible for Fleet and Internet Sales.-Social Media.-Organized Special Events.-Responded to customer questions and requests in a prompt and efficient manner.-Contacted other Fiat Studios to determine merchandise availability for dealer trade.-Engaged with customers in a sincere and friendly manner.-Built relationships with customers to increase likelihood of repeat business.-Contributed to team success by exceeding team sales goals.

Santa Monica, California

-Responsible for Internet Sales-Greeted customers in a timely fashion while quickly determining their needs.-Recommended the right Jaguar/Rover to customers based on their needs and preferences.-Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.-Responded to customer questions and requests in a prompt and efficient manner.-Built relationships with customers to increase likelihood of repeat business.-Contributed to team success by exceeding team sales goals.

Los Angeles, California

-Started up Fiat Operations/Sales in the first state of the art Fiat Studio in North America.-Social Media-Developed and maintained long-term relationships with the Italian Chamber of Commerce and IAMLA. -Responsible for Internet and Fleet Sales.-Planned and executed events and marketing programs.-Responded to customer questions and requests in a prompt and efficient manner.-Engaged with customers in a sincere and friendly manner.-Contacted other Fiat Studios to determine merchandise availability for dealer trade.-Contributed to team success by exceeding team sales goals by 80+ sold units a month.

Greater Los Angeles Area

-Involved with the start up of the clubs Hyde Sunset/Staples Center, Foxtail/MI-6, Area/Industry, Katsuya Hollywood/Glendale/LA Live, XIV and Sbar.-Supervised 10+ Security Hosts at the above mentioned SBE Restaurant and Nightlife venues.-Attended and supervised Security Hosts at Special Events.-Private Security for VIP's.

Antwerp Area, Belgium

-Started up this cozy bistro in the old part of Antwerp, Belgium.-Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods.-Responsible for the design and preparation of all menu items for private home/office setting.-Received and delivered quality products to restaurant from supply warehouse in a timely manner.-Responsible for all garnishes for main courses, pasta, soups and potages.-Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies.-Managed food delivery for 48 guests daily from 6pm-midnight.-Supported all kitchen operations when chef was absent.-Estimated amounts and costs of required supplies, such as food and ingredients.-Demonstrated genuine hospitality while greeting and establishing rapport with guests.-Guided guests through menus while demonstrating thorough knowledge of F&B.-Organized wine tasting events with local wine distributor.-Established and maintained good relationship with the local Bureau of Tourism of Antwerp.

Antwerp Area, Belgium

-Started up this venue in Antwerp, Belgium.-Carefully interviewed, selected, trained and supervised staff. -Organized special events in the venue, including receptions, promotions and corporate luncheons.-Correctly calculated inventory and ordered appropriate supplies.-Recognized outstanding staff performance to boost venue's morale and productivity.-Actively participated in ongoing customer service to build sales and rapport in the community.-Promoted a positive atmosphere, went above and beyond to achieve excellent customer service.-Led and directed 55 team members on effective methods, operations and procedures.-Oversaw front of house personnel to maintain adequate staffing and minimize overtime.-Developed, implemented and managed business plans to promote profitable food and F&B sales.-Skillfully interacted with external vendors to obtain the best quality in pricing and product.-Promoted the business through participation in and sponsorship of community events.-Quickly identified problem situations and resolved incidents to the satisfaction of involved parties.-Created fun team building activities to engage staff in up-selling to meet revenue targets.-Received recognition from city of Antwerp for contributions to the community.-Interacted positively with customers while promoting venue and services.-Met,greeted and encouraged feedback from customers and used feedback to implement positive changes within the venue.

Rotterdam Area, Netherlands

-Started up the European Head Office in the Port of Rotterdam,The Netherlands and 17 other branch offices worldwide.-Executed and promoted pre-shipment inspections on export with a minim FOB Value of $2,500 or more to Indonesia.-Witnessed container stuffing/airplane loading at port of departure.-Issued Report of Findings for Indonesian Customs and importer.-Established long-term exporter relationships through prompt and courteous service.-Oversaw hiring and training of new employees-Collaborated with the local SGS office and Indonesian Embassy.

Leuven, Belgium

-Directed calls to appropriate individuals and departments.-Served as the main liaison between guest management and sales team.-Investigated and resolved guest inquiries and complaints in a timely and empathetic manner.-Politely assisted guests in person and via telephone.-Greeted guests entering the hotel to ascertain what each guest wanted or needed.