Felipe Soccol Email & Phone Number

Porto Alegre, Rs, Br

Porto Alegre, Rio Grande Do Sul, Brazil

Dueville, Veneto, Italy

• Responsible for stock take and count, monitored stock levels and liaised with stock control team in relation to ordering requirements from a wide range of suppliers.• Maintaining relationships internally and with customers.• Populating and circulating all stock reports within the operation.• Ensuring the stock level is controlled correctly and accurately.• Providing support to the operation in understanding and resolving operational system issues.• Developing and maintaining excellent relationships with other departments, managers and colleagues.• Developing reporting, providing trend analysis and utilizing the data to ensure operational changes.• Ensuring safe work practices and continually promotes a safe work environment and compliance, in accordance with Health & Safety legislation, company’s safety policies and any amendments thereof.

IT Support, Computer Sales & Repair Services• Ensuring the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems as the first point of contact at the Store.• Resolving all hardware and software problems on user devices – PC’s, laptops and peripherals.• Utilizing excellent customer service skills and ensuring proper recording, and closure of trouble tickets.• Observing and complying with company policies and procedures in compliance with organizational aims and objectives.• Working proficiently with minimal daily guidance.• Consistently communicating and following up with customers to ensure that inquiries are resolved.• Strengthening knowledge of the macOs, Windows, Linux, and networking.

ISP provides connectivity to over 5 cities in southern Brazil. • Installing, implementing and troubleshooting Mikrotik network routers/switches and Aps.• Configuring, maintaining and troubleshooting Cisco, HP and Dell routers and switches.• Implementing and maintaining QOS, VPN, VPLS and other networking protocols.• Providing daily support on TCP/IP, OSPF and BGP protocols.• Providing on call rotation support (24h/7d) in order to guarantee SLAs and up times.• Installing troubleshooting links using radio standard and proprietaries frequencies.• Installing and aligning wireless antennas with high distances.• Managing and maintaining a ticket system for customer's issues.• Creating and planning network diagrams using MS Visio.• Implementing and troubleshooting wireless network (802.11 a/b/g/n).• Maintaining data center site with over 40 servers (Linux and Windows).• Creating and implementing bash scripts for automation tasks.• Technical Environment: TCP/IP, 802.11a, 802.11b, 802.11g, 802.11n, Multiple Mikrotik RouterBOARD devices with wireless cards, Windows Server 2003, , Debian, Ubuntu, Cisco IOS, HP Switches, Proprietary radio modems, BGP, OSPF, QOS, VPN, VPLS, Fiber Optic, Bash script.