Sochenda Phum Email & Phone Number

Darwin, Northern Territory, Australia

- Design and implement the Sage CRM and Permits System, including preparing project plans, implementation plans, budgets and solutions to contribute to issue resolution and escalation. - Manage all project stakeholders ranging from project sponsor, project client, subject matter experts (SMEs), technical staff, end users and suppliers to ensure that.

Darwin City, Northern Territory, Australia

- Contributing to the group IT and customer service reputation by maintaining a high level of customer focused service through consistent delivery of professional support.- Provides on-site technical assistance to less experienced resources to ensure service standards are maintained.- Assist in the development of PowerBI dashboards to integrate closure.

Darwin, Northern Territory, Australia

- To provide efficient and effective IT service and problem resolution for technical hardware, software, and cloud issues including point of sale (POS), desktops, servers, laptops, mobiles, printers, switches, email, and applications across the Australian and New Zealand business. - To act as a key escalation point for issues within the business and the.

Palmerston, Australian Capital Territory, Australia

• Contribute to the development of high-quality customer service across Council including the provision of face to face, over-the-phone & remote support to staff in a Microsoft networked environment including Windows 10.
• Administer and support the operations of computer workstations, mobile devices, telephony, communications, managed print services, business applications, network security and other auxiliary equipment and peripheral to.
• Ensure Council’s hardware, business systems and databases are high performing at all times by providing hardware and software support.
• Administer the operation of effective and contemporary security protection on the IT network.
• Provide support for Council’s network framework.
• Work collaboratively with managed service and technology providers.

Darwin City, Northern Territory, Australia

• Responsibilities:
• Provide ICT technical end user support in areas including systems access, event management, troubleshooting, training and maintenance of applications.
• Develop and deliver end user training, including training materials, policies and procedures..
• Conduct application/system development and software engineering and testing.
• Assist with the computing and communication service operations of remote offices by streamline remote support and enabling.
• Administration of ICT Systems, including maintenance of user accounts and security groups in Active Directory.

Darwin, Australia

• Responsibilities:
• Perform scheduled & adhoc site visits to TTS clients
• Install, configure and upgrade Windows Servers – 2008R2 to 2016
• Management of Windows Server Active Directory, Group Policy Management, DHCP, DNS & Login Scripts
• Install, configure and upgrade Application Servers including: - Exchange 2010 - 2016, - SQL
• Install, configure and upgrade workstation computers

Melbourne, Australia

• Responsibilities:
• Manage the creation and maintenance of user accounts and AD groups, Office 365, SharePoint
• Manage the LAN and Wi-Fi setups at each site of the office
• Manage regional site configuration, working with facilities and vendors
• Phone system management – PABX & BCM phone creations & changes
• Account creation, offboarding and reporting of users

Phnom Penh, Cambodia

• Responsibilities:
• Identify and anticipate development and changes required based on business strategies/objectives/plans/approaches that have been agreed to meet the overall business goals in the short and longer term. Propose.
• To regularly inspect and to ensure all the systems and hardware within the Data Centre well managed and monitored i.e. CPU and Hard disk Utilisation of Core Banking server, Email system and other IT systems.
• To ensure Data Centre is always secured and protected from any illegal access.
• To give guidance to the team providing IT Service support.
• To work with the IT Security and Governance section to establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software and peripheral devices.

Phnom Penh, Cambodia

• Responsibilities:
• Support in Identification & implementation of opportunities to enhance financial and productivity performance across Operations,
• Responsibility for the analysis and interpretation of the Operations performance to identifying opportunity to optimise the process improvement & productivity,
• Support business Project Strategy
• Support the business to advise on strategic issues and communication with stakeholders
• Undertake various types of analysis including financial, statistical and general research and assess options providing necessary commentary and recommendations where necessary.

Phnom Penh, Cambodia

• Responsibilities:
• Analysis & interpretation of the MIS across operations and suggest opportunities to optimize productivity,
• Identification and development of business intelligence that provides the business with information and insights that provides potential growth opportunities,
• Assist in helping COO to compile strategy pack, data analysis, initiatives tracking, visual board etc.
• Take ownership of being Cambodia Business Support champion for operations,
• Provide forecast projections to assist business strategy, ensure that it is conducted in a commercially aware manner,

Phnom Penh, Cambodia

• Responsibilities:
• Managing the technical support and maintenance costs against budget
• Monitoring and reporting system availability and stability against targets
• Managing changes to the production environment by reviewing, approving, and implementing approved technology changes
• Conducting regular risk reviews of critical applications and infrastructure in the production environment and managed associated remediation
• Leading the annual Disaster Recovery and BCP rehearsal exercises to ensure compliance of all systems used by Cambodia and ensuring alignment with ongoing business requirements.

Phnom Penh, Cambodia

• Responsibilities:
• Cost negotiation with outsourced vendors on hardware maintenance
• Identify cost saving initiatives relevant to end user support or the bank
• Managing quality of 2nd level end-user support services provided in Cambodia to improving internal customer satisfaction scores through consistent delivery agreed service levels, or through problem management activities.
• Managing complaint and resolution of helpdesk service for ANZ staffs and escalating to high levels.
• Ensure all services delivered comply with ANZ Group IT strategy, policies, processes, standards and external regulatory requirements including Incident Management, Production Change Management...etc. in order to.

Phnom Penh, Cambodia

• Responsible for delivering Cisco CCNA course (ICND 1 & 2).
• Planning and delivering the training for MS-Project.
• Setting up and maintaining the Training labs and configuring for class delivery.
• Evaluate student performance fairly and consistently and return student work promptly to promote maximum learning.

Phnom Penh, Cambodia

• Responsibilities:
• Effectively manage the classroom to create optimal learning environment, maintaining an appropriate balance of classroom discipline.
• Plan and organize instructional materials/supply inventories/tools/equipment, update lesson plans and instruct students in competency-based developmental program curriculum using current instructional strategies.
• Evaluate students on a recurrent basis to provide timely indications of student's progress toward competencies and knowledge required for successful completion of the program.
• Provide academic, personal and behavioural counselling to students to support their successful completion of program requirements. Collaborate with Student Service representatives to devise appropriate intervention.
• Maintain up-to-date records of student attendance, academic progress and grades as required by District policy and certification agencies. Process, maintain and/or monitor paperwork required for District operations.

Phnom Penh, Cambodia

• Senior Trainer responsibilities (promoted on Jan 2005):
• Planning and delivering the training for Cisco CCNA and ITE (ITE 1 & 2, CCNA 1-4), International Computer Driving License (ICDL), Microsoft short courses (Essential, Intermediate and Advanced). Teaching a wide variety.
• Overseeing a team of 3 trainers.
• Marketing the Yejj eAcademy trainings to Universities’ students.
• Organizing and conducting training workshops for NGOs, Companies and Government to provide their staff with skills in computer maintenance, recovery, using computer applications.
• Set up ICDL testing center to house 13 candidates and administering the ICDL test.

Bachelor Of Information Technology, Information Technology

Professional Year (Py) Program For Ict, Information Technology

A job-readiness program combining formal learning and an Australian internship placement in Computing/ICT provides an additional pathway.

Ba, Computer Information Science

Cisco Ccai Ite 1 & 2, Cisco Networking

Cisco Ccai Ccna 3 & 4, Cisco Networking

Cisco Ccai Ccna 1 & 2, Cisco Networking

Microsoft Certified Trainer (Mct), Microsoft Trainer