Customer Success Manager | Focus In Digital Marketing
CurrentConduct recurring marketing performance analysis of digital search advertising with tier 1 clients and advise on SEM strategies.• Evaluate existing clients for upsell opportunities on software services to meet efficiency and growth goals,• Pitch engaging demos to doctors and decision makers showcasing service value and outline processes,• Work with clients to ensure a successful, positive partnership and while preventing churn scenariosKey achievement: Within 2 months of employment, I was delegated to be the liaison between Customer Success and Marketing Project Services Department. During my time, I assisted in analysis of over 45 accounts and performance projects.