As a Social Media Manager, I am passionate about creating captivating digital experiences that leave a lasting impression. My results-driven approach, combined with expertise in content creation and graphic design, helps me engage audiences and drive brand awareness. With a strategic mindset and excellent communication abilities, I bring a diverse skill set to the table and ensure that every campaign is a success.If you're looking for a dedicated Social Media Manager who can create compelling content, drive engagement, and enhance brand visibility, let's connect. Together, we can elevate your social media presence and leave a lasting impact on your target audience.Website - https://socialsbyyette.my.canva.siteInstagram & Facebook - @socialsbyyetteEmail me at socialsbyyette@gmail.com
Charms For Luck
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Social Media ManagerCharms For Luck Apr 2023 - PresentPasay, National Capital Region, Philippines
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Social Media ManagerSocials By Yette Feb 2023 - PresentPhilippines- Develop and execute social media strategies that increase brand awareness and engagement- Create visually stunning and engaging content that reflects our brand's aesthetic and values- Monitor and analyze social media performance, identifying areas for optimization and making data-driven recommendations- Engage with our audience on social media, responding to comments and messages in a timely and professional manner- Stay up-to-date with the latest social media trends, features, and best practices, and implement them into our social media strategy
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Social Media Marketing ManagerTop Producer Here Oct 2023 - Dec 2023Los Angeles, California, United States- Creation of Main Project Management System & Database (Notion)- Content Creation & Marketing- Graphic Design & Video Editing- Basic SEO through content captions
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Customer AdvocateEdamama Jun 2022 - Dec 2022Mandaluyong, National Capital Region, Philippines- Assess and resolve non-standard and standard customer queries or concerns across email, chat, phone calls and social media accounts- Perform data entry in various tracking tools including tickets- Learn and understand platform’s features, customer policies and product information- Educate customers on the features of the platform; act as a concierge showing care and concern for customers by proactively supporting their needs- Respond to customers’ inquiries in a timely manner- Maintain service quality and adherence to SLAs and turnaround timelines -
Fraud SpecialistUpwork Apr 2015 - Sep 2021Manila, National Capital Region, Philippines- Identifies fraudulent transactions by reviewing and detecting irregular activity through client/freelancer transactions- Review flagged transactions generated by fraud detection systems and determine risk and status of users- Analyze transaction patterns and respond quickly to high-risk situations- Replies to customer queries via email -
Freelance Content CreatorSelf-Employed May 2013 - Jan 2021Responsibilities:- Created engaging content for a lifestyle and beauty website= Reviewed makeup and skincare products sent by brands- Produced high-quality videos and written content- Curated content based on latest beauty trends- Developed strong relationships with brands and PR agencies- Shared knowledge and expertise with audienceSkills:- Creativity- Knowledge of beauty trends- Strong writing and video skills- Communication Overall, as a Freelance Content Creator on my own website, I used my creativity and expertise to create engaging and informative content about beauty products for my audience, while building strong relationships with brands and PR agencies.
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Customer Support SpecialistElance Feb 2014 - Apr 2015Policy/Moderation Team- Goes through job postings & check for irregularities (such as contact info, academic postings, etc)- Address customer queries specially complaints about their contract (freelancer, client, etc) via emailModeration and Email Customer SupportHandles basic tier 1 customer queries through- Email (Zendesk)- Chat -
ModeratorWimdu Dec 2013 - Feb 2014- Combs through seller & customer messages for approval before posting
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Customer Service SpecialistElance Feb 2012 - Dec 2013Moderation and Email Customer SupportHandles basic tier 1 customer queries through- Email (Zendesk)- Chat
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Virtual AssistantOdesk Feb 2010 - Jan 2012Accepted the following roles:- Creative Writer- Graphic Designer- Virtual Assitant- Data Entry Specialist -
Technical Support SpecialistAegis Peoplesupport Feb 2007 - Apr 2007- Tech support for a cable internet company -
Senior Customer Care RepresentativeConvergys Oct 2004 - Jan 2007- Handled basic customer queries regarding their account and orders via Kana Response
Yette Cruz, Smm Education Details
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Ama Computer UniversityManagement, Information System -
Siena College Of Quezon CityHigh School
Frequently Asked Questions about Yette Cruz, Smm
What company does Yette Cruz, Smm work for?
Yette Cruz, Smm works for Charms For Luck
What is Yette Cruz, Smm's role at the current company?
Yette Cruz, Smm's current role is Social Media Manager crafting engaging content for brand awareness.
What schools did Yette Cruz, Smm attend?
Yette Cruz, Smm attended Ama Computer University, Siena College Of Quezon City, O.b. Montessori.
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